Bad policy

Discus and support Bad policy in XBoX Sales and Promo to solve the problem; I want my money back from xbox gold membership. They never said I would need a credit card when I purchased a prepaid gold membership... Discussion in 'XBoX Sales and Promo' started by MGzg, Jan 17, 2019.

  1. MGzg
    MGzg Guest

    Bad policy


    I want my money back from xbox gold membership. They never said I would need a credit card when I purchased a prepaid gold membership

    :)
     
  2. Gob1zku Win User

    Bad Policy

    Call back and try again. If you get shot down again, ask to speak to a supervisor. MS is refunding 1 month renewal charges at the moment as long as you call in about it soon enough. Whoever you spoke to must have not gotten the memo. Be aware though,
    they will need to cancel your current 3 month sub in order to refund the charge, but they will send you a 3 month token for the prepaid card you just redeemed to your email on file.
  3. Njal the Blue Win User

    Bad policy

    It is a one time requirement, see brandiesel1's post above. Just do it once then go into accounts.microsoft.com services & subscriptions, cancel auto-renew then delete your credit card.
  4. MGzg Win User

    Bad policy

    Sorry to hear that :(

    You can turn off the auto renawl and remove your credit card in your account setting
    I never talked about renewal anywhere in my statement.
  5. brandiesel1 Win User

    Bad policy

    You only need a card one time. You can turn off auto-renew after and use prepaid cards forever.
    That's what I do. I used a credit card in 2007 and never again since then.
  6. BaRDiA EgZ Win User

    Bad policy

    Sorry to hear that :(

    You can turn off the auto renawl and remove your credit card in your account setting
Thema:

Bad policy

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