Battlefield 5 store says I don’t own it

Discus and support Battlefield 5 store says I don’t own it in XBoX Games and Apps to solve the problem; I own battlefield 5 since 20th december payed £30 as it was on sale. As of today 29/20/2019 it wont allow me to play anything on it for example... Discussion in 'XBoX Games and Apps' started by Scorpion187, Nov 1, 2019.

  1. Scorpion187
    Scorpion187 Guest

    Battlefield 5 store says I don’t own it


    I own battlefield 5 since 20th december payed £30 as it was on sale. As of today 29/20/2019 it wont allow me to play anything on it for example multiplayer it says i need to upgrade from trial and that the next trial event is in 33 days or something. I go
    on the xbox store and says i own bf 5 but on the standard edition which is what i bought says i need to pay £44.99. On the xbox website the standard edition still says i dont own it but also says you own bf 5 which is in this bundle so im really confused i
    can provide proof of purchase as its on my accounts like past purchase section but i dont know what to do.

    as of right now im redownloading to see if itll fix so i cant provide ingame stuff about trial and upgrade

    when it lets you play the game while its downloading it lets me play all campaign missions....
    Battlefield 5 store says I don’t own it [​IMG]


    ill provide some images below...
    Battlefield 5 store says I don’t own it [​IMG]


    :)
     
    Scorpion187, Nov 1, 2019
    #1
  2. Scorpion187 Win User

    Battlefield 5 store says I don’t own it

    Dont know what ea and or microsoft has done.
  3. Nikki Mond Win User

    Battlefield 5 store says I don’t own it

    Same for me. Wont let me play since the update but I own the game for months now. Wants me to purchase the game again.

    I think this is EAs fault for introducing the new trial!
  4. Scorpion187 Win User

    Battlefield 5 store says I don’t own it

    It also says i dont own standard edition i dont know what to do
  5. bowski477 Win User

    Battlefield 5 store says I don’t own it

    If that doesn't work you might try contacting official support at support.xbox.com/contact-us and they may be able to help you further.
  6. Scorpion187 Win User

    Battlefield 5 store says I don’t own it

    Hopefully microsoft will fix it
Thema:

Battlefield 5 store says I don’t own it

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