Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded?

Discus and support Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded? in XBoX on Consoles to solve the problem; I'm here to ask the community forum if I am entitled to a refund. Last December I had purchased my first gaming console and had utilized the vouchers... Discussion in 'XBoX on Consoles' started by Little Computer, Oct 6, 2019.

  1. Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded?


    I'm here to ask the community forum if I am entitled to a refund. Last December I had purchased my first gaming console and had utilized the vouchers that had come with the new unit. Upon the end of the terms I had proceeded with automatic payments. Between
    my busy life and a couple of relocation I've just recently noticed that I have been making quarterly payments for Xbox Live Gold (which includes the game pass!) as well as separate monthly payments for the Game Pass subscription.

    Seems like I've been getting ripped off in monthly auto payments for a service that is already included in my quarterly Gold subscription. I've called the support line and was referred to the refund page where I'm not allowed enough space to provide my 9
    order numbers. So I've given the date ranges for the payments and now await a response.

    Do you think I'm entitled to a refund? I feel this happens often and as a profitable oversight I am not optimistic about getting my money back. Though this is my first dispute with Microsoft I understand a refund of a redundant payment for the passed 9 months
    may be beyond the usual inquiry. So I'd like to share this experience with the public for discussion.

    Thanks.

    :)
     
    Little Computer, Oct 6, 2019
    #1
  2. kRevali Win User

    Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded?

    I recognize that the description under Gold can be misleading as it states "enjoy the benefits of Xbox Game Pass" although it's a different service, I recommend that if you have been already charged for Gold cancel the GP or upgrade to Ultimate, all you
    already paid will be merged plus 1 more month.
  3. Little Computer Win User

    Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded?

    Yeah, thank you.

    Hopefully their support team shows a bit more effort in elaborating this in response to my refund inquiry. As it was very unclear until the community here had explained.

    Thanks for bearing with me, everyone.
  4. Little Computer Win User

    Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded?

    Gold does not come with Game Pass and Game Pass does not come with gold.

    If you look to the right of where it says "Enjoy the benefits of Gold and Game Pass" it's to get you to check out Ultimate Game Pass which is a subscription that does include both gold and game pass as well as game pass for PC.
    Oh I see. So that description is merely an advertisement that I may upgrade to Game Pass Ultimate - rather than a note that the service includes the Game Pass.

    It could definitely be written out better as I still don't know what's included in these packages. Or at least it's not written out appropriately. The help number made 0 effort to explain this and instead just told me "We can refund you this month but you
    have to fill out this form to get the other 8 months refunded". Which of course lead me to believe I've been ripped off for the past 9 months and they're just trying to write me off.

    What a mess.
  5. SuprX BR Win User

    Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded?

    dont worry you are not paying for the same service, gold is for playing online; GP is for games catalog service;
  6. Ironwilled Win User

    Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded?

Thema:

Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded?

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