Being billed for no reason

Discus and support Being billed for no reason in XBoX Games and Apps to solve the problem; Im currently working a lot right now and I haven't had a chance to get on so I canceled my billing but every month im being billed from Microsoft and I... Discussion in 'XBoX Games and Apps' started by D3M0N1CXR0SSx86, Apr 16, 2014.

  1. Being billed for no reason


    Im currently working a lot right now and I haven't had a chance to get on so I canceled my billing but every month im being billed from Microsoft and I don't know how to stop this. But I had my 12 month prepaid still on my account though. Can anyone help
    me resolve this?

    :)
     
    D3M0N1CXR0SSx86, Apr 16, 2014
    #1
  2. fancydink
    fancydink Guest
    Billed for no reason

    I cancelled my Gold subscription a couple of weeks ago, but was billed on September 2nd with no explanation. I then received an email saying my "subscription was canceled on September-03-14".

    This has to be a mistake. I can't imagine it is Microsoft's policy to intentionally hold off on allowing users to cancel a subscription until they can be billed one last time. Even if it was for some reason not possible to cancel the subscription at the
    time I did so -- and this didn't seem to be the case, but hypothetically -- it just doesn't make sense to charge somebody and then immediately cancel their service.

    Because I had already canceled the subscription and was not expecting to be billed, the PayPal instant transfer and additional fee pulling money out of my bank account put me into overdraft for the day, resulting in another fee. In total, I am out $17.69
    CAD because I was billed for an extra month of a service I had canceled and can't use.

    Thanks in advance for any solution.
     
    fancydink, Apr 16, 2014
    #2
  3. Billed for no reason

    Sorry for the issue, but you will have to contact Customer Support at 1-800-4MY-XBOX. No one on the forums can fix this problem.
     
    LoH IronMedic, Apr 16, 2014
    #3
  4. Being billed for no reason

    Hi there,

    If you've followed all the steps here (support.xbox.com/.../billing-and-memberships-solution) to cancel the automatic payment with no luck,
    then it's best to contact phone support in your region so they can assist. They will be able to look into your account and keep your personal information private.

    You can contact phone support through this link:
    support.xbox.com/contact-us


    Wish I had more.
     
    Mistress Sara, Apr 17, 2014
    #4
  5. Mistress Sara Win User

    Being billed for no reason

    Hi there,

    If you've followed all the steps here (support.xbox.com/.../billing-and-memberships-solution) to cancel the automatic payment with no luck,
    then it's best to contact phone support in your region so they can assist. They will be able to look into your account and keep your personal information private.

    You can contact phone support through this link:
    support.xbox.com/contact-us


    Wish I had more.
  6. LoH IronMedic Win User

    Billed for no reason

    Sorry for the issue, but you will have to contact Customer Support at 1-800-4MY-XBOX. No one on the forums can fix this problem.
  7. Smwutches Win User

    Being Over billed

    For billing issues, you will need to contact support and speak to billing. http://support.xbox.com/contact-us
  8. Smwutches Win User

    Being billed to much

    For billing issues, you'll need to contact suppprt. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  9. X4J Win User

    being muted for no reason

    Check your privacy settings and make sure that voice chat is allowed. Or go I preferences and make sure that voice chat volume is not turned off.
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Being billed for no reason

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