Best options to support for drives over 2 Tb in size? Just as Media Storage, and not Game...

Discus and support Best options to support for drives over 2 Tb in size? Just as Media Storage, and not Game... in XBoX on Consoles to solve the problem; I have noticed that when I use a 3 Tb Western Digital external drive on my Xbox One X it cannot read movie files loaded onto the disk after the 2 Tb... Discussion in 'XBoX on Consoles' started by DirtonaFROOK, Aug 15, 2019.

  1. DirtonaFROOK
    DirtonaFROOK Guest

    Best options to support for drives over 2 Tb in size? Just as Media Storage, and not Game...


    I have noticed that when I use a 3 Tb Western Digital external drive on my Xbox One X it cannot read movie files loaded onto the disk after the 2 Tb barrier is reached. The remaining 1 Tb is unreadable. There are several posts about this in other forums.
    The solution seems to be using the WD Advanced Formatting Utility and setting this disk as a single 3Tb drive, and format in NTFS. What I can't figure out is should I use the standard 512 byte sectors, or the newer 4096 byte sectors? Does anyone know?

    :)
     
    DirtonaFROOK, Aug 15, 2019
    #1
  2. Njal the Blue Win User

    Best options to support for drives over 2 Tb in size? Just as Media Storage, and not Game Storage...

    I would suggest that you download the Xbox Insider Hub app and when you replicate the issue, use the report feature. This will get data to the development team. Here on the forums, you are dealing with majority of fellow gamers, helping out fellow gamers,
    with some forum staff.

    The "Microsoft article" you linked to is just other gamers reporting and discussing the situation on this very forum, so not actually an official article about the issue. I can understand your frustration but reporting via the Xbox Insider Hub app is the
    best solution to getting the matter looked at.

    As for the OS it is based on a stripped down version of Windows 10
  3. DirtonaFROOK Win User

    Best options to support for drives over 2 Tb in size? Just as Media Storage, and not Game Storage...

    I never used the external HD for other types of files other than games, I also use one of the western digital 1tb, before it ran normal ?!
    Yes, I can still access files put on the drive before I went over 2Tb and got into that last terabyte. Those files beyond the 2tb mark can be selected but every media player (Xbox Media Player, VLC, and Scorpio Player) all throw errors when trying to open
    the files. The exact message I get from the XBox is...

    Can't Play

    Please try again. The the problem continues....yadda yadda yadda...

    0x00d11cd (0x80070001)

    I've even take a file written way back when the drive was new and made a copy of it on the same drive. Old version still loads, new version throws error. So it's totally XBox O.S. related. Has nothing to do with the storage other than it can't deal with
    drives over 2TB.
  4. DirtonaFROOK Win User

    Best options to support for drives over 2 Tb in size? Just as Media Storage, and not Game Storage...

    Have you tried different USB Ports?
    I've been using the port on the front of XBox One X but according to the specs they are all the same type of USB 3.0 ports. I will give it another try this evening when I get home with one of the rear ports. I wish the guy that said he had a Seagate drive
    working past 2Tb would post his drive configuration. That would go a long way at helping.

    I can for sure rule these out.. (3 Terabyte WD Essentials external Hard Drive). Single partition. 1080p, 4K HDR, MKV, MP4 and HEVC x264 and x265 files on drive...

    --- NTFS w/ GUID Partition Table format = Folders & Files listable past 2Tb but files in folders will not open. Only pre-2Tb files will open.

    --- exFAT w/ 4K Sector Configuration = Folders listable past 2Tb but files in folders will not open
  5. DirtonaFROOK Win User

    Best options to support for drives over 2 Tb in size? Just as Media Storage, and not Game Storage...

    Im using the Seagate® Backup Plus for
    media and works perfect i have over 2 TB of photos, movies, etc on the HDD and no problems there.

    Regards!
    If your Seagate will allow you play a file you add AFTER you went over the 2TB threshold of used space, you may be on to something. Can you dump info for the drive and share for us? And if you used a special tool to format it to make it work past this ridiculous
    XBox O.S. restriction.

    We need to know the Sector Size (512 or 4096), Partition allocation type (GPT, MBR) and format type (NTFS, exFAT or other)?

    Thanks.
  6. XBF Amber M Win User

    Best options to support for drives over 2 Tb in size? Just as Media Storage, and not Game Storage...

    Hi DirtonaFROOK,

    Thanks for reaching out to us in the Xbox forums with this question. In regard to how to allocate the space and manipulate storage on your external hard drive, we recommend that you contact Western Digital to enquire as to what they would recommend to do
    in this situation as they'd have a more direct resolution.

    Contact Western Digital Support

    I hope this helps you out!
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Best options to support for drives over 2 Tb in size? Just as Media Storage, and not Game...

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