Billing confirmation email - wrong name

Discus and support Billing confirmation email - wrong name in XBoX Sales and Promo to solve the problem; After recently buying a new game, I received my confirmation of purchase email but it was addressed to my old name. Even though I've changed my details... Discussion in 'XBoX Sales and Promo' started by ArthurTait1, Jan 17, 2019.

  1. ArthurTait1
    ArthurTait1 Guest

    Billing confirmation email - wrong name


    After recently buying a new game, I received my confirmation of purchase email but it was addressed to my old name. Even though I've changed my details on my microsoft account, the emails I receive are addressed to my former name - what can I do to change
    this?

    Thanks in advance

    :)
     
    ArthurTait1, Jan 17, 2019
    #1
  2. ArthurTait1 Win User

    Billing confirmation email - wrong name

    Thanks for the quick reply. I'd changed my name on my account some time ago, probably pushing onto two years now, that's what so confusing about this issue. Any idea why the info wouldn't have updated in that time?
  3. XBF Amber M Win User

    Billing confirmation email - wrong name

    Hi Arthur,

    Thanks for reaching out to us in the forums for this issue. If you'd like to ensure that the account information is completely updated to your satisfaction concerning your name, you may wish to double check that these changes took effect already by doing
    the following:

    1. Sign in to
      your Microsoft account
      .
    2. Select Your info.
    3. Select Edit name to change the name on your account.
    Please bear in mind that after any change that is made to your account (security, personal info, etc), it will take 30 days to fully register with the account or get fully updated. If you made the change to your name within the past 30 days, then that may
    be why your old name was listed there on the confirmation email.

    I hope that this information helps out!
  4. ArthurTait1 Win User

    Billing confirmation email - wrong name

    I'll definitely do that when the lines are open tomorrow - thanks for your help, I appreciate it!
  5. XBF Amber M Win User

    Billing confirmation email - wrong name

    Hi Arthur,

    Thanks for your quick reply as well! Since its been some time after changing/updating your name on the account, you may wish to contact Xbox Support directly to have them take a look at your account to ensure that the name did change correctly.
    We on the forums don't have the tools to help with this. When you go to
    Contact Usto request a callback, follow these steps:



    • Step 1 ----Select Xbox One
    • Step 2 ----Select See other options
    • Step 3 ----Select topic
    • Step 4 ----Select "Show contact options"
    • Step 5 ----Select request a call from support

    Once they call, explain the issue and they will be able to help you.



    I hope this helps a bit more and gets things straightened out!
  6. H4MZ3T0ASR Win User

    Remove emails with billing confirmations

    Hello actually you can't directly change our notification s but you can go into your microsoft account , select the account and turn off notifications.

    Thank you for contacting Xbox Forum
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Billing confirmation email - wrong name

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