Billing problems with Xbox Profile and my Microsoft Account

Discus and support Billing problems with Xbox Profile and my Microsoft Account in XBoX Games and Apps to solve the problem; Hi, I am having many problems with my Xbox account, the payment methods that I have on my Microsoft Account (commerce.Microsoft.com) doesn´t appear on... Discussion in 'XBoX Games and Apps' started by MaxterX, Mar 29, 2014.

  1. MaxterX
    MaxterX Guest

    Billing problems with Xbox Profile and my Microsoft Account


    Hi,

    I am having many problems with my Xbox account, the payment methods that I have on my Microsoft Account (commerce.Microsoft.com) doesn´t appear on Xbox.com, they appear on my console but I receive error "Purchase-Billing-40185" when I try to buy something.
    , and now, when I go to commerce.Microsoft.com, there is an error and I can´t see my transactions and subsripctions.

    I´ve contacted Xbox Support several times, vía chat, phone, twitter, ... and it never gets solved. It´s crazy. I want to buy games, you want my money, and this is not possible because a strange error on my account that no one can solve.

    :)
     
    MaxterX, Mar 29, 2014
    #1
  2. MaxterX
    MaxterX Guest
    Two billing profiles under my Microsoft account

    I have been talking with Microsoft Support and they confirmed that I have two separate billing profiles under my Microsoft account, one for the Microsoft account itself, and another for the Xbox subscription, so I have a credit card in my Xbox billing profile
    and a Paypal account on my Microsoft account billing profile, so when I go to commerce.Microsoft.com, the credit card does not appear, and when I go to Billing on Xbox.com, the Paypal account does not appear.

    I don´t want to have two separate billing profiles under my Microsoft account, it is confusing, so, can the two billing profiles be merged so I can have only one, and the same one, billing profile for my Microsoft account and my Xbox account?
     
    MaxterX, Mar 29, 2014
    #2
  3. thomo
    thomo Guest
    thomo, Mar 29, 2014
    #3
  4. NeonRinzla
    NeonRinzla Guest

    Billing problems with Xbox Profile and my Microsoft Account

    I'm having a similar issue. I want to change my Gamertag and download DLC for Forza 5. My billing details aren't showing on the console, I try to add a card and i get a message that it's already attached to my account, my PayPal account doesn't show as
    a billing option, and nor will it let me spend from my Microsoft currency balance. I get a "Purchase-Billing-9000" error, which apparently means i've exceeded the daily amount i'm allowed to purchase from the store. I've NEVER purchased a single thing from
    it in all the time I've had an Xbox Live account. Spoke to Chat support, they couldn't help and now apparently it's been escalated to an account specialist to look into. God knows how long that will take for them to get back to me.
     
    NeonRinzla, Apr 1, 2014
    #4
  5. NeonRinzla Win User

    Billing problems with Xbox Profile and my Microsoft Account

    I'm having a similar issue. I want to change my Gamertag and download DLC for Forza 5. My billing details aren't showing on the console, I try to add a card and i get a message that it's already attached to my account, my PayPal account doesn't show as
    a billing option, and nor will it let me spend from my Microsoft currency balance. I get a "Purchase-Billing-9000" error, which apparently means i've exceeded the daily amount i'm allowed to purchase from the store. I've NEVER purchased a single thing from
    it in all the time I've had an Xbox Live account. Spoke to Chat support, they couldn't help and now apparently it's been escalated to an account specialist to look into. God knows how long that will take for them to get back to me.
  6. WolfRamHart Win User

    buying/renting a movie

    Have you checked your billing profile? I think your Microsoft Account/Xbox LIVE account are linked to your billing profile. You can make the necessary changes there. You can also change your active region on your Microsoft account so that you're able to
    use local currency.
  7. XBF Leslie D Win User

    Xbox 360 flashdrive unformatted overnight!

    Hi TDawg,

    Thanks for reaching out to us today. I'm sorry to hear about the current issue. I

    f you’re having trouble playing or using content you previously downloaded to your Xbox 360, there are several reasons this could be happening:

    • You might not be signed in to Xbox Live, or there might be a problem with your Xbox Live connection.
    • You’re trying to download content that’s associated with another Microsoft account or Xbox 360 console.

    First, make sure you’re signed in with the Microsoft account you used to purchase the content. If you’re still experiencing the problem, it might be because you purchased it with a different Microsoft account.
    To confirm you purchased the content with the Microsoft account you’re currently using,
    check your Xbox Live subscription and transaction history online.

    If the content isn’t appearing in the billing and purchase history of your account, it means you might have purchased it with a different account. Try signing in to your Xbox 360 with a different account to download the content.

    Give this a shot and let us know how it goes.
  8. MauveAxe53 Win User

    Microsoft Account Billing Problem

    am i gonna be able to refund this purchase ?
  9. davemcfly85 Win User

    Microsoft Account Billing Problem

    sorry you cannot buy live gold with MS points or currency ONLY with a credit card or other form of payment like paypal or store bough live gold subscription cards sold in stores.
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Billing problems with Xbox Profile and my Microsoft Account

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