Black screen, can’t get Xbox Startup Troubleshooter to work

maxwolfie13 · Feb 9, 2019

I recently started having trouble with my Xbox. A couple of days ago my YouTube and Netflix apps would not load. Unfortunately it is worse now. When I turn it on, the Xbox light will illuminate but my TV screen stays black. My AV receiver usually says “Xbox”
however now it does not say this. It will go to sleep after a while as it is not detecting any output from the Xbox. I have tried all the listed troubleshooting steps. Unfortunately, I cannot even get Xbox Startup Troubleshooter to work to try an Offline Update.

It seems like the faulty update that was released may have caused this. My unit is out of warrantty.

Is there anything else I can try before I look at my options?

:)

XBF Lance J

Hey Max,

Thank you for responding. Before assuming the console needs a repair I'd like for you to test two things: a different HDMI cable and connecting it directly into your TV/monitor and not through the AV receiver. Let us know the results!

XBF Jasmine Z

Hi Max,

Thanks for reaching out to us here on the Forums!

We understand your concern regarding your console having a
black screen during startup. I would recommend trying to get the console in low resolution mode.

On the console (not the controller), press and hold the Xbox button for 10 seconds to turn off the console.
Press and hold the Xbox button and the Eject
button until you hear a beep to turn on the console. You will hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep.
DO NOT LET GO until the second beep occurs.
- Note: This will boot your console in low resolution mode (640 × 480). To reset this setting, go to System > Settings in the guide, select Display & sounds, Video options, and then TV Resolution.

Give this a try and let us know how it goes

maxwolfie13

Hi Jasmine, unfortunately I still get a black screen even after the second beep.

Mister Maka

Hey there GohanBach SzN!

It sounds like we'd first want to focus on that black screen you're getting, as it would be rather difficult to use the NBA Gametime app with that. We have some steps to run through on this

Xbox One System update troubleshooting page.

Select the option on the right for "I am experiencing a startup issue" and run through the steps on the black screen. Let us know how it goes so we can start troubleshooting with the Gametime app.

xStarscream73x

Hey Horse Feather!

The
System Update Troubleshooter has steps that can help - from the first page, select "I need to troubleshoot a system update error", then select which Xbox One model you're using (original, S, or X), and then select the "I am experiencing a startup issue"
option.

Give that a shot, and let us know if you see any improvement!

The scenarios described are stuck on green Xbox startup animation, or no green startup animation where my issue is green startup animation transitioning to black screen.

Black screen, can’t get Xbox Startup Troubleshooter to work