Black screen issue with video playback through Denon S500BT

Discus and support Black screen issue with video playback through Denon S500BT in XBoX Games and Apps to solve the problem; Hello, I'm suddenly experiencing an issue with all video playback on my Xbox One through my Denon receiver. This began with trying to watch TV from... Discussion in 'XBoX Games and Apps' started by K.Urry, May 6, 2015.

  1. K.Urry
    K.Urry Guest

    Black screen issue with video playback through Denon S500BT


    Hello,

    I'm suddenly experiencing an issue with all video playback on my Xbox One through my Denon receiver. This began with trying to watch TV from my Dish Hopper through the Xbox One TV app and it became apparent no video playback works (HBO Go, TV app, etc).


    Hard booting does not restore functionality. Many times I will need to hard boot to restore even seeing the Home Screen on my Xbox One.

    When my receiver is bypassed everything works correctly. When I use nothing but the HDMI passthrough on my receiver (while it's turned off) it works fine.

    Could this possibly be another HDCP issue? Any help or suggestions would be appreciated. Really scratching my head on this one. I'm currently using what is considered a Basic Setup with an AV receiver (Dish Hopper to XB1> Denon S500BT> Samsung
    UN65H6350AFXZA).

    Thanks!

    :)
     
    K.Urry, May 6, 2015
    #1
  2. Black Panther 4K unplayable

    Trying to play Black Panther on the Blu-Ray app and just get a black screen, then get the error about my receiver being unable to decode the audio (0x91d7000e). Had my XBox set to Atmos playback. Followed the directions to have the Xbox decode the audio,
    but when I can finally play the movie, the audio has a noticable scratchiness to it which makes it unwatchable to me. Switch my XBox settings to DTS playback and reenable my receiver decoding and I get the same black screen issue. My receiver, a Denon AVR-X2300W
    can playback and decode both Atmos and DTS and I have no issues with any other Blu-ray discs regardless of the audio choice made.

    What gives, Microsoft?
     
    GargosTheMighty, May 6, 2015
    #2
  3. FourT2
    FourT2 Guest
    HDCP Handshake Issues - Black Screen in Bluray and Xbox Video apps

    At some point my Xbox One started having issue with black screen whenever a video is played using Xbox Video app. Same issue playing bluray disks. The screen turns black and console does not react to any input on the controller, has to be power cycled. Other
    apps (Youtube) or games like Deadrising 3 work fine.

    Xbox One is connected to Onkyo TS-XR607 receiver using the HDMI cable that came with the console, and from there to Toshiba Regza TV.

    I also have Xbox 360, PS4 and PS3, and none of them have issues with video playback or Bluray disk playback.

    Apparently there is an HDCP handshake issue that causes this. Whenever the video playback is starting, the receiver is looking for signal but fails to detect it. I am sure that there is nothing wrong with the receiver as other consoles have no issue with
    DRMed video.

    Of course I can try running the HDMI cable directly to the TV, but I'd like to get this working again through the receiver. It used to work fine before, it seems that a recent update to the console changed that.

    What can I try to troubleshoot this handshake issue?

    thanks in advance!
     
    FourT2, May 6, 2015
    #3
  4. Hordie Win User

    Black Screen on Video Playback (with audio)

    Hi Paymondimonium,

    I saw a similar issue where power settings seemed to be messing this up. Can you please go to Settings > Power Settings > then select Energy Saving Mode. Turn your Xbox off, then turn it back on. Note that you'll need to start your Xbox via the console or
    remote because Kinect won't be listening.
  5. tbsteph Win User

    Total system crash on Xbox One S while running a UHD 4K BluRay & no ATMOS or DTS X.

    I too purchased the Huntsman 4K from Bestbuy several days ago. Also own the JU7100 (Receiver is a Denon 1300X). Played the extended version without issue. Obviously there is not a consistent issue with the XBONE-S and 4K UHD playback.
  6. PhilBaxter Win User

    New App: Screenrush

    Well this is a bit poor I must say. Aside from the fact that the trailers are all incredibly low resolution, the horrible washed out black level that has blighted all the video apps is present in screen rush, despite it arriving after the supposed black
    level dash fix.

    MS' big video streaming push really is a bit of a farce. I got better black levels from VHS tapes than I do from Xbox video playback.
  7. Fraggie23 Win User

    cable won't play through Xbox!!!!

    We are having the same issues. We have had the console since Day 1 and it used to happen 1-2 times per week, but has been down now for the last few days.

    We have cable and a audio-video receiver.

    Cable is AT&T Uverse.

    Reciever is a Denon.

    We have the Uverse connected to the XBOX, XBOX connected to the Denon and Denon to the TV.

    All through HDMI cables.

    Look forward to your help!
  8. vikingland1 Win User

    IE on XB1

    @Galactic Geek

    I hope it gets updated for video playback I agree that most videos don't look all that great especialy on a big screen TV.
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Black screen issue with video playback through Denon S500BT

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