Black screen occurst when startup the Xbox.

Discus and support Black screen occurst when startup the Xbox. in XBoX on Consoles to solve the problem; Hello, I've a problem with my Xbox. When I push the Start button, she start but doesn't launch, i've a black screen. I tried to factory reset her... Discussion in 'XBoX on Consoles' started by Varog, Sep 5, 2019.

  1. Varog
    Varog Guest

    Black screen occurst when startup the Xbox.


    Hello,

    I've a problem with my Xbox.

    When I push the Start button, she start but doesn't launch, i've a black screen.

    I tried to factory reset her but i've a screen "Something went wrong" with restart and Troubleshoot.

    So I decided to try an offline update with the OSU1 on an USB flash drive. She's detected and show the screen with the loading bar and the percentage but again, after 2 minutes (and always stucked at 0%), the same screen "Something went wrong" appears.

    I didn't used it since 2-3 years : The OS version is : 17763.2023.amd64fre.rs5_release_xbox_dev_1810.181009-1510

    Help me Obi-Wan Kenobi, you're my only hope !

    :)
     
    Varog, Sep 5, 2019
    #1
  2. Varog Win User

    Black screen occurst when startup the Xbox.

    So there's some news :

    I don't know how but I let the Xbox plugged and then, they asked me the langage and I updated my console in 18362.6065

    I was able to access to the menu again, log to my account and then launch a download and let the Xbox on for 1 hour.

    But when I came back, I saw that the "Microsoft Store" app needed an update. I launched it and I saw the Wi-Fi couldn't download the app.

    So I go to Network settings but I wasn't able to connect to any Wi-Fi. I decided to reboot my console but ... It was a terrible mistake.

    Again, Black screen and again "troobleshoot" menu with error code : E105 00000000 80070003
  3. XBF Brad A Win User

    Black screen occurst when startup the Xbox.

    Hi Varog,

    Thanks for keeping us posted on the issue. If all the troubleshooting hasn't helped, you may want to set up a repair. You can do so at

    device support
    . If unable to there you can request a call from support and set one up with an agent.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  4. Varog Win User

    Black screen occurst when startup the Xbox.

    Have you tried a different HDMI cord by chance? Also confirmed none of the settings on the TV itself have changed ?
    Yes, tried another cable and on an other screen and another TV, always the same.

    Hm ... No, i've changed the TV by a computer screen)
  5. G v zauBerBerg Win User

    Black screen occurst when startup the Xbox.

    Hi Varog,

    sorry to hear. If the update doesn't work, you should look at this page:
    "Update Troubleshoot"


    Hope this helps
  6. SatanicoDrCadillac Win User
Thema:

Black screen occurst when startup the Xbox.

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