Black screen of death and can't open troubleshoot menu

Discus and support Black screen of death and can't open troubleshoot menu in XBoX on Consoles to solve the problem; I need some help y'all. After the last update my Xbox did the back screen of death. I tried to power cycle it, restart it, and factory reset it to no... Discussion in 'XBoX on Consoles' started by Famanoran, Nov 23, 2021.

  1. Famanoran
    Famanoran Guest

    Black screen of death and can't open troubleshoot menu


    I need some help y'all. After the last update my Xbox did the back screen of death. I tried to power cycle it, restart it, and factory reset it to no avail. The troubleshooting menu never comes up. It gives me error 0x80070490 instead. Every black screen if death fix doesn't work. What can I do?? Also, the get a call back option for tech support doesn't work.

    :)
     
    Famanoran, Nov 23, 2021
    #1
  2. SamQY Win User

    Black screen of death and can't open troubleshoot menu

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    Unfortunately, on your I'm afraid the console needs repair. On this link, you have the instructions on how to send the console to Microsoft for repair.

    https://support.xbox.com/en-US/help/hardware-ne...
  3. Nicb7 Win User

    Black screen of death and can't open troubleshoot menu

    https://www.****/knowledge/windows-throws-you-0x80070490-heres-the-fix/
  4. MiSsMoLLy96 Win User

    Xbox freezes

    Mine. Is doing the same thing on the campaign. I finish the mission and then it's a black screen and I can't even open the Xbox menu with my controller.
  5. kikki00 Win User

    Black screen of death

    Thank you for the info, but now I get a black screen after the troubleshoot menu
  6. Kenny420GBus Win User

    I've had enough!

    Again more troubleshooting, Usually the black screen of death can be fixed with a hard reset. Hold the power button on the front of the x bone for about 5 secs. then power on.
Thema:

Black screen of death and can't open troubleshoot menu

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