Bought a game, didn't receive it

Discus and support Bought a game, didn't receive it in XBoX Games and Apps to solve the problem; Hi, Today I went to the microsoft store via Google Chrome on my laptop and decided to buy Call of Duty Modern Wafare; Digital standard edition. After... Discussion in 'XBoX Games and Apps' started by BMPG.013_, Dec 2, 2019.

  1. BMPG.013_
    BMPG.013_ Guest

    Bought a game, didn't receive it


    Hi,

    Today I went to the microsoft store via Google Chrome on my laptop and decided to buy Call of Duty Modern Wafare; Digital standard edition.

    After the payment I was sent to a page telling me they are processing the payment and everything was ok.

    After everything around the payment was finished, I decided to boot up my XBOX to see if my game was shown in my list of games.

    Sadly it wasn't. To check, I opened up the microsoft store via my XBOX (using the same account as on my laptop) to see if the game was actually purchased. Also this was not the case. It still asked me to pay the game, so i decided to wait a few hours to
    see if the processing just didn't take any longer then normal. Now (few hours larer) I still do not see my new bought game at my xbox. Also when I log in to the Microsoft Store on my laptop, via the same account I bought the game with, still nothing changed.
    Even when I look into my payment history, the game is not there. When I log into my bank account, the payment is finished and the money is gone... But not received the game I bought.

    Is there anyone else who is known with the same issue? My money is gone, and didn't receive any game or confirmation e-mail...

    What should I do?

    Thanks in advance.

    EDIT: Payment method was iDeal

    :)
     
    BMPG.013_, Dec 2, 2019
    #1
  2. denis97g Win User

    Bought a game, didn't receive it

  3. gds1972 Win User

    bought a game(digital) but didn't receive

    Hi

    Can you please try using the Contact option as suggested earlier and they will hopefully be able to help you with the problem you are having with your purchase.

    https://support.xbox.com/contact-us
  4. The Viral Cyrix Win User

    bought a game(digital) but didn't receive

  5. XBA_Hype Win User

    bought a game(digital) but didn't receive

    sometimes fully power cycling your console and help push downloads. check in your recently installed list in your games and apps. you can request a refund aslong as you played less than 2 hours and its within 14 days after purchase. check these links for
    more info.

    https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
  6. DapperCrane Win User

    bought a game(digital) but didn't receive

    Did you receive any receipt via email? If so I would suggest contacting customer service.
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Bought a game, didn't receive it

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