Bought a game, didn't receive it

Discus and support Bought a game, didn't receive it in XBoX Games and Apps to solve the problem; Hi, Today I went to the microsoft store via Google Chrome on my laptop and decided to buy Call of Duty Modern Wafare; Digital standard edition. After... Discussion in 'XBoX Games and Apps' started by BMPG.013_, Dec 2, 2019 at 6:22 PM.

  1. BMPG.013_
    BMPG.013_ Guest

    Bought a game, didn't receive it


    Hi,

    Today I went to the microsoft store via Google Chrome on my laptop and decided to buy Call of Duty Modern Wafare; Digital standard edition.

    After the payment I was sent to a page telling me they are processing the payment and everything was ok.

    After everything around the payment was finished, I decided to boot up my XBOX to see if my game was shown in my list of games.

    Sadly it wasn't. To check, I opened up the microsoft store via my XBOX (using the same account as on my laptop) to see if the game was actually purchased. Also this was not the case. It still asked me to pay the game, so i decided to wait a few hours to
    see if the processing just didn't take any longer then normal. Now (few hours larer) I still do not see my new bought game at my xbox. Also when I log in to the Microsoft Store on my laptop, via the same account I bought the game with, still nothing changed.
    Even when I look into my payment history, the game is not there. When I log into my bank account, the payment is finished and the money is gone... But not received the game I bought.

    Is there anyone else who is known with the same issue? My money is gone, and didn't receive any game or confirmation e-mail...

    What should I do?

    Thanks in advance.

    EDIT: Payment method was iDeal

    :)
     
Thema:

Bought a game, didn't receive it

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