Bought a game on xbox app and cant install it on my xbox

Discus and support Bought a game on xbox app and cant install it on my xbox in XBoX Games and Apps to solve the problem; I bought a game on my xbox app and wanted to install it on my xbox when i got home . But when i couldnt and checked my buying history it says denied... Discussion in 'XBoX Games and Apps' started by MrJanzweh, Jan 8, 2019.

  1. MrJanzweh
    MrJanzweh Guest

    Bought a game on xbox app and cant install it on my xbox


    I bought a game on my xbox app and wanted to install it on my xbox when i got home .

    But when i couldnt and checked my buying history it says denied payment but money got taken of the acc .

    What to do what to do need some tips

    :)
     
    MrJanzweh, Jan 8, 2019
    #1
  2. XBF Brad A Win User

    Bought a game on xbox app and cant install it on my xbox

    Hello Janzweh,

    Thanks for coming to the forums. Usually when a payment is denied and the charge shows taken, it will be returned to the account within a couple days. As per why it was denied you can contact your bank to see why.

    Hope this helps.

    Thanks,

    Brad
  3. Eden0032 Win User

    Bought a game on xbox app and cant install it on my xbox

    Hi there.

    It sounds like there has been a payment issue as you have mentioned that payment was taken (yet order details say the payment was declined).

    I recommend speaking with billing support to see if the transaction was successful. You can chat with them at http://support.xbox.com/contact-us

    Alternatively, you can check the details at https://commerce.microsoft.com/

    Thanks,

  4. j3zu5 Win User

    cant install

    bought xbox live & game pass, still cant install game
  5. XxBmoreWiLs0nxX Win User

    Gears of War tokens deleted.

    Id make sure your on the right account that you bought it on. If you bought it through the xbox store it wouldn't be code it would be in your My Games and Apps- Games- Ready to Install section and you would install it from there.
  6. GreyStormGaming Win User

    Black ops 3

    Have you bought the game on Xbox ? Keep in mind that the Xbox app also shows games that are installed on your computer.
Thema:

Bought a game on xbox app and cant install it on my xbox

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