Bought a game twice and cannot refund

Discus and support Bought a game twice and cannot refund in XBoX Games and Apps to solve the problem; I bought sea of thieves on my microsoft account where it said that i could not download it anywhere, so i bought it at my xbox account on my pc... Discussion in 'XBoX Games and Apps' started by JacobOmmen, Feb 4, 2019.

  1. JacobOmmen
    JacobOmmen Guest

    Bought a game twice and cannot refund


    I bought sea of thieves on my microsoft account where it said that i could not download it anywhere, so i bought it at my xbox account on my pc afterwards. I cannot return my game from my microsoft account even tho i follow the terms of refund

    :)
     
    JacobOmmen, Feb 4, 2019
    #1
  2. choppyseize Win User

    Bought a game twice and cannot refund

    You can try requesting a call back from support if you want to speak to someone directly, request a free call-back by signing on at
    https://support.xbox.com/contact-us and selecting Billing. When prompted to speak to a virtual agent, decline it. After answering
    a few more questions, you should get the option to request a callback.
  3. {Parity} Win User

    Bought a game twice and cannot refund

    If you need a refund use this link https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

    If you have already done this then you can reply to the email they sent back or try the process again.
  4. zmaster2XXX Win User

    Bought a game twice and cannot refund

    We won't be able to issue a refund on the forums, you'll have to follow up with the support team.

    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
  5. Airiak Win User

    Bought a game twice and cannot refund

    Follow Choppys advice. A call back with a real support agent is the best bet in this situation.
  6. Itilianm0nst0r Win User

    Bought a game twice and cannot refund

    Sorry to hear that. Have you tried requesting a call from support to try to get this sorted out. They would have the power to do the refund
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Bought a game twice and cannot refund

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