Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled

Discus and support Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled in XBoX on Consoles to solve the problem; Hi I bought yesterday a Pad on Xbox Design Lab from France. The money was retrieved from my Microsoft account and I received the confirmation mail... Discussion in 'XBoX on Consoles' started by derfy-298354F8-3AC2-466A-9A82-372BE1B9CD79, Jun 13, 2017.

  1. Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled


    Hi

    I bought yesterday a Pad on

    Xbox Design Lab from France. The money was retrieved from my Microsoft account and I received the confirmation mail with an order number.

    Today when I look at my account the order is flagged as canceled but my account still miss the money and I don't have the reason for the cancellation

    Is there an Error on the status of the order ?

    Thx

    Best Regards

    :)
     
    derfy-298354F8-3AC2-466A-9A82-372BE1B9CD79, Jun 13, 2017
    #1
  2. DavidNaish
    DavidNaish Guest
    Xbox design lab controller warranty

    Hello

    Having Xbox lab controller warranty start on the day you paid for it is so not right because in my case I had to send 3 of them back because they where faulty then 3 months after you order and paid for controller and go through
    all the faulty controller you get to enjoy it for 3 months and it breaks you can't get it repaired because it out of warranty how in anyone mind is that right?


    Xbox/Microsoft have failed me on every level with my Xbox design Lab Controller Shame on you!
     
    DavidNaish, Jun 13, 2017
    #2
  3. WildSnake
    WildSnake Guest
    My order is still pending

    Hi!!

    I ordered a XBox Lab Design Controller for 3 months ago, but the order is still pending.

    The order number is 2372332784.

    Could you please help me?

    Bees regards,

    Oscar
     
    WildSnake, Jun 13, 2017
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled

    For this issue you should contact xbox billing section.

    To call support : Customer Support
     
    M3tal Daz3, Jun 13, 2017
    #4
  5. Will try

    Br
     
    derfy-298354F8-3AC2-466A-9A82-372BE1B9CD79, Jun 13, 2017
    #5
  6. Hey there, derfy!

    I am currently tracking this situation, and noticed you had worked with our sister team on Twitter. We have your information and will pass it along to the appropriate people. In the meantime, M3tal is correct in that you will want to work with phone or chat
    support to see if they can refund you the money if it's gone through your account.

    For anyone new coming in here and seeing this issue, I want your information to pass along to the appropriate teams as well. Please provide the following:

    • Region
    • Purchase date

    From there, I can get this to the right people and look into the situation. Please

    contact us via phone
    to work with us about the charge to see if it can be refunded while we dig into what's going on.


    Thanks for your patience while we work on this! Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums
    for help with Insider Program troubleshooting.
     
    Misses Quinzel, Jun 15, 2017
    #6
    • Region : France
    • Purchase date : 12 of June
     
    derfy-298354F8-3AC2-466A-9A82-372BE1B9CD79, Jun 15, 2017
    #7
  7. Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled

    Thanks, derfy!

    We got you sent up. If you haven't yet, contact our phone support in France via the link I provided. You will want to find out if a refund can be processed for you. Let me know the results of that so that I can have that info handy for anyone else looking
    into this. Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled :)
     
    Misses Quinzel, Jun 15, 2017
    #8
  8. Hey, all!

    This is now resolved. derfy - you should have a message from me in your Xbox Live messages, if you haven't seen it already.

    Please do let me know if you have any other concerns! Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums
    for help with Insider Program troubleshooting.
     
    Misses Quinzel, Nov 1, 2018
    #9
  9. Misses Quinzel Win User

    Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled

    Hey there, derfy!

    I am currently tracking this situation, and noticed you had worked with our sister team on Twitter. We have your information and will pass it along to the appropriate people. In the meantime, M3tal is correct in that you will want to work with phone or chat
    support to see if they can refund you the money if it's gone through your account.

    For anyone new coming in here and seeing this issue, I want your information to pass along to the appropriate teams as well. Please provide the following:

    • Region
    • Purchase date

    From there, I can get this to the right people and look into the situation. Please

    contact us via phone
    to work with us about the charge to see if it can be refunded while we dig into what's going on.


    Thanks for your patience while we work on this! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums
    for help with Insider Program troubleshooting.
  10. M3tal Daz3 Win User

    Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled

    For this issue you should contact xbox billing section.

    To call support : http://bit.ly/2ee23wg
  11. Misses Quinzel Win User

    Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled

    Hey, all!

    This is now resolved. derfy - you should have a message from me in your Xbox Live messages, if you haven't seen it already.

    Please do let me know if you have any other concerns! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums
    for help with Insider Program troubleshooting.
  12. derfy-298354F8-3AC2- Win User

    Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled

    • Region : France
    • Purchase date : 12 of June
  13. Misses Quinzel Win User

    Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled

    • Region : France
    • Purchase date : 12 of June
    Thanks, derfy!

    We got you sent up. If you haven't yet, contact our phone support in France via the link I provided. You will want to find out if a refund can be processed for you. Let me know the results of that so that I can have that info handy for anyone else looking
    into this. :)
Thema:

Bought an xbox pad on Xbox Design Lab and order was paid but appeared as canceled

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