Bought and installed game disappearing from Games and Apps

Discus and support Bought and installed game disappearing from Games and Apps in XBoX Games and Apps to solve the problem; So it's been a year or two after I bought the game Don't Starve Together, and I go to launch it today but it says that I need a disc or to re-buy it. I... Discussion in 'XBoX Games and Apps' started by LoganTheLlama, Jun 20, 2019.

  1. Bought and installed game disappearing from Games and Apps


    So it's been a year or two after I bought the game Don't Starve Together, and I go to launch it today but it says that I need a disc or to re-buy it. I went into the Ready to Install section and it wasn't there. I also went into my billing history but
    it only views history from up to three months ago. I don't want to have to buy it again. I just want to know whats happening and if there's a way I can get my game back without purchasing said game again. Thanks for the help, have a good day.

    :)
     
    LoganTheLlama, Jun 20, 2019
    #1
  2. LoganTheLlama Win User

    Bought and installed game disappearing from Games and Apps

    I have looked through all of my account billings a multitude of times, but I can't seem to find it. That doesn't make sense though because how else would I have been able to play it just fine not but 2 days ago.
  3. Allebas Win User

    Bought and installed game disappearing from Games and Apps

  4. steeledwand7664 Win User

    Bought and installed game disappearing from Games and Apps

    The only other way that you would have been able to play it is if you were gam "sharing" with someone that owned the game.

    Let me explain a little more.

    No matter what console an account is signed into it will always be able to play its digitally bought games and use any subscription that it is subscribed to.

    Each account can set ONE console at a time as its home console and any other profile on that console can then play all of its digital games and use its subscriptions.

    Each account can switch which console it has set as its home console only FIVE times a year.

    This would be the only way that you would have been able to play it without having the license for the game on your account.

    Did you possibly buy it on another account?
  5. Whitey Black Win User

    Bought and installed game disappearing from Games and Apps

    Soft Reset xbox one

    Let's try to power cycle your console. Please hold down the power button on the front of the console for approximately 15 seconds until the power light shuts off. Wait about 60 seconds, then power it back on. Be sure you see the green "XBOX ONE" animation loading
    screen when you power it back up. then check youre game list
  6. MDH SheepGuts Win User

    Problems

    That is correct. Both CoD and DR3 have disappeared from my Games and Apps section. I have tried to re-install but they either stop installing at some point or simply disappear after re-installing. They don't even try to re-add the updates either.

    I am just lost on what can be done.
Thema:

Bought and installed game disappearing from Games and Apps

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