Bought film on MS Store - disappeared from catalogue

Discus and support Bought film on MS Store - disappeared from catalogue in XBoX on Consoles to solve the problem; Can't witch the film. Spent 25 bucks on it... great service ... NOT... "Solo: A Star Wars story" [img] f47449a8-0cae-48c3-8d41-a7f820045917 Discussion in 'XBoX on Consoles' started by gabedot8943, Nov 12, 2018.

  1. gabedot8943
    gabedot8943 Guest

    Bought film on MS Store - disappeared from catalogue


    Can't witch the film. Spent 25 bucks on it... great service ... NOT...

    "Solo: A Star Wars story"


    Bought film on MS Store - disappeared from catalogue [​IMG]


    :)
     
    gabedot8943, Nov 12, 2018
    #1
  2. Lithium007
    Lithium007 Guest
    lovefilm vs netflix.my review.

    How good is the catalogue of films and tv shows from Netflix? I was really disappointed by Lovefilm's streaming service, not due to the quality, but due to the dreadful collection of films. It's OK to boast having a massive catalogue, but when they're of
    the quality I wouldn't pick out of the Woolworth's bargain bin it's nowhere near as good as it should be.
     
    Lithium007, Nov 12, 2018
    #2
  3. Malacath
    Malacath Guest
    lovefilm vs netflix.my review.

    [quote user="Lithium007"]

    How good is the catalogue of films and tv shows from Netflix? I was really disappointed by Lovefilm's streaming service, not due to the quality, but due to the dreadful collection of films. It's OK to boast having a massive catalogue, but when they're of
    the quality I wouldn't pick out of the Woolworth's bargain bin it's nowhere near as good as it should be.

    [/quote]

    The catalogue of TV shows seems good. There could be a lot more films though. Although i'm sure the content will improve over time.

    It's best just to sign up for the free trial and see for yourself. You can always cancel if you don't like the catalogue
     
    Malacath, Nov 12, 2018
    #3
  4. {Parity}
    {Parity} Guest

    Bought film on MS Store - disappeared from catalogue

    {Parity}, Nov 12, 2018
    #4
  5. XBF Amber M
    XBF Amber M Guest
    Hi gabedot!

    Thanks for reaching out to us! Based on the error code you received (0x80190194), it may mean that there may be a problem with your account, your billing
    information may not be up to date or the title is no longer available in Movies & TV.

    I did find that Solo: A Star Wars Story was available in the Microsoft store, so what may be going on is related either to your billing information or your profile itself. That being said, you may wish to first check your billing information to ensure that
    the billing address for your Microsoft account and your financial institution that issued you your card match up and that the expiration dates are correct.

    1. Sign in to the
      Payment & billing
      page with your Microsoft account.
    2. If you don't know your Microsoft account email address or password, use the
      Lost Account Solution
      or the
      Lost Password Solution
      .
    3. Select Billing info, and then follow the steps to review your billing information.
    Note If there's an error, select
    Edit profile, and then follow the instructions to update the information.

    You also have the option to try a different payment method to see if that allows you to proceed.

    I hope this helps out and please let us know the results.
     
    XBF Amber M, Nov 12, 2018
    #5
  6. gabedot8943
    gabedot8943 Guest
    at your link ( Payment & billing ) my information is perfectly fine. in fact there is a drop-down where I can select multiple countries. I moved to
    another country a few months ago.

    There is no error.

    I ordered the film in the right store (country)

    maybe you could have a look at my profile on your own.
     
    gabedot8943, Nov 13, 2018
    #6
  7. XBF Nestor S
    XBF Nestor S Guest
    Hey Gabe thanks for staying in touch!

    We suggest at this point to either
    Request a Callback
    from one of our Xbox Support Specialists over the phone to do a deeper dive into the account to make sure there isn't any billing issues with it or simply

    Request a Digital Goods Refund
    , once the refund comes in then simply repurchase the movie. Go ahead and give these steps a shot and let us know if we can further assist in this or any other matter!
     
    XBF Nestor S, Nov 6, 2018
    #7
  8. XBF Amber M Win User

    Bought film on MS Store - disappeared from catalogue

    Hi gabedot!

    Thanks for reaching out to us! Based on the error code you received (0x80190194), it may mean that there may be a problem with your account, your billing
    information may not be up to date or the title is no longer available in Movies & TV.

    I did find that Solo: A Star Wars Story was available in the Microsoft store, so what may be going on is related either to your billing information or your profile itself. That being said, you may wish to first check your billing information to ensure that
    the billing address for your Microsoft account and your financial institution that issued you your card match up and that the expiration dates are correct.

    1. Sign in to the
      Payment & billing
      page with your Microsoft account.
    2. If you don't know your Microsoft account email address or password, use the
      Lost Account Solution
      or the
      Lost Password Solution
      .
    3. Select Billing info, and then follow the steps to review your billing information.
    Note If there's an error, select
    Edit profile, and then follow the instructions to update the information.

    You also have the option to try a different payment method to see if that allows you to proceed.

    I hope this helps out and please let us know the results.
  9. {Parity} Win User

    Bought film on MS Store - disappeared from catalogue

    You will need to contact support directly for assistance with that. https://support.xbox.com/contact-us
  10. XBF Nestor S Win User

    Bought film on MS Store - disappeared from catalogue

    Hey Gabe thanks for staying in touch!

    We suggest at this point to either
    Request a Callback
    from one of our Xbox Support Specialists over the phone to do a deeper dive into the account to make sure there isn't any billing issues with it or simply

    Request a Digital Goods Refund
    , once the refund comes in then simply repurchase the movie. Go ahead and give these steps a shot and let us know if we can further assist in this or any other matter!
  11. gabedot8943 Win User

    Bought film on MS Store - disappeared from catalogue

    at your link ( Payment & billing ) my information is perfectly fine. in fact there is a drop-down where I can select multiple countries. I moved to
    another country a few months ago.

    There is no error.

    I ordered the film in the right store (country)

    maybe you could have a look at my profile on your own.
  12. Lithium007 Win User

    lovefilm vs netflix.my review.

    How good is the catalogue of films and tv shows from Netflix? I was really disappointed by Lovefilm's streaming service, not due to the quality, but due to the dreadful collection of films. It's OK to boast having a massive catalogue, but when they're of
    the quality I wouldn't pick out of the Woolworth's bargain bin it's nowhere near as good as it should be.
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Bought film on MS Store - disappeared from catalogue

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