Bought Gears 5(Play anywhere) on windows, game not showing in xbox library

Discus and support Bought Gears 5(Play anywhere) on windows, game not showing in xbox library in XBoX Games and Apps to solve the problem; I bought Gears 5 Ultimate Edition on the Windows Xbox Beta store using the same account I use on xbox.  I can download and play the game on PC but... Discussion in 'XBoX Games and Apps' started by Stogie03, Sep 9, 2019.

  1. Stogie03
    Stogie03 Guest

    Bought Gears 5(Play anywhere) on windows, game not showing in xbox library


    I bought Gears 5 Ultimate Edition on the Windows Xbox Beta store using the same account I use on xbox.  I can download and play the game on PC but the game is not showing up on my Xbox under My Apps & Games.  I thought the game was 'Play
    Anywhere' and should be available for download/play on my console. Is that not the case?

    :)
     
    Stogie03, Sep 9, 2019
    #1
  2. Jeremy2085 Win User

    Bought Gears 5(Play anywhere) on windows, game not showing in xbox library

    If you go too the store which you downloaded the game from you would get an option too play the game if it has been downloaded correctly. If you do not get this option then it is more than likely that the game has not been downloaded correctly and would
    need too be downloaded again.
  3. XBF Diego M Win User

    Bought Gears 5(Play anywhere) on windows, game not showing in xbox library

    Hi Stogie03,

    Thank you for posting on the Xbox forums. I'd be happy to help.

    Gears 5 is definitely an Xbox Play Anywhere title so you should be able to download the game on your Xbox One if you are logged into the same account.

    Go ahead and do a hard restart and power cycle. Hold down
    the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and turn on the Xbox.

    If that doesn't help then you will need to try out a soft factory reset.

    1. Press the Xbox button to open the guide.
    2. Select System > Settings > System > Console info.
    3. Select Reset console.

    Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
    network during the reset.

    Let us know if you still cannot download Gears 5 on your Xbox One.
  4. AIRBORNE2560 Win User

    Bought Gears 5(Play anywhere) on windows, game not showing in xbox library

    Hi I also seem to have a similar problem, except its the other way around? I bought Gears 5 gold edition on the Xbox store thinking it would give it to me on both but now that I have my PC back I cant seem to install it without out paying another $120!!....
    Does it not go both ways???? It says "play anywhere" right?
  5. PeeceMakrColt45 Win User

    Bought Gears 5(Play anywhere) on windows, game not showing in xbox library

    I'm having a similar issue but with PC.

    When attempt to install it's giving me the red circle with a line. When I click the ellipses it states that I do not have any applicable devices. I have signed in to my PC with my microsoft account (the same one I used for the store, I checked) and confirmed
    I have this pc under my devices. But I still cannot DL the game. I have bought a game in the past and was able to install it on another machine no problem. I don't know what else to try at this time.
  6. CrazY1985 Win User

    Bought Gears 5(Play anywhere) on windows, game not showing in xbox library

    Try searching for the game in the store to see if you can download it from there.
Thema:

Bought Gears 5(Play anywhere) on windows, game not showing in xbox library

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