Bought Vbucks didn’t get them

Discus and support Bought Vbucks didn’t get them in XBoX Games and Apps to solve the problem; Yesterday evening I tried to buy Vbucks (€25,-) which didn’t work with my bankaccount or my creditcard (an errormessage occurred). Later I saw that... Discussion in 'XBoX Games and Apps' started by Yodio2010, Feb 12, 2019 at 8:14 AM.

  1. Yodio2010
    Yodio2010 Guest

    Bought Vbucks didn’t get them


    Yesterday evening I tried to buy Vbucks (€25,-) which didn’t work with my bankaccount or my creditcard (an errormessage occurred). Later I saw that both €25 was drawn from my bankaccount and my creditcard, but there are no Vbucks in my xbox account. There’s
    also no registration of the purchase in the purchase history in my account.

    My questions are:

    - can I get a refund either in my bankaccount or my crditcard, because I only want to buy for €25

    - when do the Vbucks show up in my xbox account?

    :)
     
  2. XBF Diego M Win User

    Bought Vbucks didn’t get them

    Hi Yodio,

    If there is no record or history of the purchase in your
    account's order history
    then the transaction was not completed and there was a possible error in the process causing Epic to not be able to apply the currency into your Fortnite account because they are responsible for that and not Microsoft. The Microsoft
    store is just the platform where you buy the V-bucks but that is the virtual currency that they have control over since they sell V-bucks on every platform the game is available on.

    If the money was drawn from your bank account but the transaction did not complete, then the money should be credited back automatically by your bank institution which you should call ask and about the transaction.

    I suggest also getting in contact with Xbox customer support so they can go over your account with you:

    https://support.xbox.com/contact-us
  3. M3tal Daz3 Win User

    Bought Vbucks didn’t get them

    For in-game currency purchases you have to contact the game developers support or post in their forums.
  4. leonaldirosario Win User

    Bought Vbucks didn’t get them

    Yesterday evening I tried to buy Vbucks (€25,-) which didn’t work with my bankaccount or my creditcard (an errormessage occurred). Later I saw that both €25 was drawn from my bankaccount and my creditcard, but there are no Vbucks in my xbox account. There’s
    also no registration of the purchase in the purchase history in my account.

    My questions are:

    - can I get a refund either in my bankaccount or my crditcard, because I only want to buy for €25

    - when do the Vbucks show up in my xbox account?
    Refund my money on my c

    ard
  5. Yodio2010 Win User

    Bought Vbucks didn’t get them

    I bought it in the Microsoft store, so I don’t think I should contact de makers of the game?
  6. Radiant Sword X Win User

    Bought Vbucks didn’t get them

    Well, if you never had a refund done before, you can do it just once.

    You might want to contact the makers of the games with V Bucks.
Thema:

Bought Vbucks didn’t get them

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