Brand new Xbox Series X - Shuts off while playing Medium

Discus and support Brand new Xbox Series X - Shuts off while playing Medium in XBoX on Consoles to solve the problem; Hello, I just purchased a Brand new Xbox Series X from the Microsoft store, received it, installed lastest patches. First game I install: Medium. I... Discussion in 'XBoX on Consoles' started by AndrewFleury, Feb 17, 2021.

  1. AndrewFleury
    AndrewFleury Guest

    Brand new Xbox Series X - Shuts off while playing Medium


    Hello,

    I just purchased a Brand new Xbox Series X from the Microsoft store, received it, installed lastest patches.
    First game I install: Medium.

    I can't play more then a few minutes of the game until it completely shuts off the Xbox. Leaving the controller on. Only way to restart is to press power button on console

    I've tried plugging it directly into the wall socket.
    Given it plenty of air flow. It's not on a carpet.

    Just crashes completely all the time while playing this game

    This is xbox 360 all over again
    I skipped xbox one in favor of PS4
    I'm finally back with Microsoft and a brand new console hard crashes and is unplayable.

    Should I return this ? Hardware issue?

    :)
     
    AndrewFleury, Feb 17, 2021
    #1
  2. AndrewFleury Win User

    Brand new Xbox Series X - Shuts off while playing Medium

    Top that with the fact they have no phone support or chat support for hardware issues ??? are you kidding me...

    I have to resort to forums to discuss my problems???

    Every other consumer electronic company has a support line you can call to troubleshoot hardware
  3. fatherjessop92 Win User

    Brand new Xbox Series X - Shuts off while playing Medium

    Having the same issue. Purchased consile last Friday. Day 2 it began shutting down when playing Assassin's Creed Valhalla. Now its shutting down for forntite and state of decay as well. Probably crashed 10+ times at this stage. Going to have to request a repair I think as it cant be the games
  4. AndrewFleury Win User

    Brand new Xbox Series X - Shuts off while playing Medium

    My issue with the repairs is it seems to indicate they won't send you back a new console or your console for that matter. Probably a refurb..

    I'm sorry, but if my 1 day old console is broken, I want a brand new one in return, not another broken returned product that was repaired...

    I'm considering just plain returning.. if this is the kind of hardware we can expect from Microsoft

    I'm very dissapointed...
  5. TomCole5 Win User

    My Xbox Series X Shuts off while downloading games and also while playing

    My Xbox Series X Shuts off while downloading games and also while playing

    It happens randomly when playing games and also continuously when downloading a new game The sequence of events:

    Xbox will seem to work, then controller stops working and starts flashing it's connection light then the Xbox just turns itself off and stays off (no restart).

    I thought maybe it was due to an external SSD I have connected so tried removing it - nope still does it. I also thought maybe it was due to the transfer rates (I have a very fast internet connection) so I started up a game in the background to slow the
    download speed to ~ 30Mb/s. Nope still does it. Right now the only way to download a game is to continuously babysit and turn the console back on every 10 minutes are so until the download is complete. Playing games is another problem - it just stops and
    resets randomly by itself in the middle of playing (although no where near as often as when downloading a game).

    I had the same drive and games in the Xbox One X and never had these problems so something isn't working quite right with the new architecture.

    Anybody know if there is a workaround or solution for this?
    It's nothing to do with ventilation its we think a software issue read through the forum loads of us got the same problem
  6. ngocphi Win User

    My Xbox Series X Shuts off while downloading games and also while playing

    Question how is your x series placed

    If on the floor on carpet

    Put it on a shelf with lots of room and clearance if you are standing it up

    The fans are ontop and the output is on the bottom carpet will block and keep heat in

    You shouls have plenty of clearance on both sides too
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Brand new Xbox Series X - Shuts off while playing Medium

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