Broken controller return.

Discus and support Broken controller return. in XBoX on Consoles to solve the problem; Hi everyone, last month I applied to send my controller back and fixed/replaced as its broken after only a month or so, xbox support agreed to the... Discussion in 'XBoX on Consoles' started by samYoungYyoung, Jun 11, 2021.

  1. Broken controller return.


    Hi everyone, last month I applied to send my controller back and fixed/replaced as its broken after only a month or so, xbox support agreed to the warranty etc and sent me out a shipping label, they've said that it needs to be taken into UPS etc, however the label they sent me is for the US so therefore my return is impossible as I live in the UK and the details for the shipping do not match but, after requesting 25 maybe even 30 calls back over the past few weeks it always says failed when I enter my mobile number and all other aspects of support aren't able to help me, WHAT DO I DO, I'M SO FRUSTRATED, I just want to return my controller to Microsoft and have it replaced, note to self however - I'm never buying my controller directly from Microsoft AGAIN, it's majorly difficult to return, I'm lost as for what to do, please HEELLLPPPP.

    :)
     
    samYoungYyoung, Jun 11, 2021
    #1
  2. XBF Mohammed C Win User

    Broken controller return.

    If you encounter any issues requesting a call back or live chat on the Xbox support website, I recommend visiting Microsoft support.

    Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list.

    Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.
  3. Irixion Win User

    How to return a broken controller?

    You return it to the place of purchase with original packaging and reciept within 30 (Sometimes 14) days. Call the store and make sure you can do that before you go.
  4. RooK53 Win User

    Broken Controller out of the box, Microsoft Return Policy Ghastly

    Go to local store, (Target, Best Buy, etc.), buy new controller, return your broken controller to store with receipt.

    Unethical? Yes, but MS get's it back either way, and you get a new controller.
  5. InkedAngel86 Win User

    Utterly Furious!

    i wasnt aware claiming on insurance i had just bought was illegal...it wasnt controller specific just any broken controller i could claim on it, i wasnt returning goods as faulty
  6. Tougher25 Win User

    Xbox One Controller Repair

    Call xbox support line I dont know the number for your country so google it. The controllers are a really big issue with the new xbox one I have exchanged mine three times now and still have a broken one lol so good luck but if you return your controller
    you will receive a day one controller in return.
Thema:

Broken controller return.

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