BT Sport App

Discus and support BT Sport App in XBoX Games and Apps to solve the problem; Morning, Having such an issue that has so far taken me via BT support, EE support and Microsoft with everyone blaming eah other and NO solution. Will... Discussion in 'XBoX Games and Apps' started by JoelSmith8, Aug 4, 2019.

  1. JoelSmith8
    JoelSmith8 Guest

    BT Sport App


    Morning,

    Having such an issue that has so far taken me via BT support, EE support and Microsoft with everyone blaming eah other and NO solution.

    Will try and explain this as best as I can.

    A few months ago I installed the BT sport app onto my Xbox 1 console and signed in using my username and id provided by EE as I had a 3 month trial period. All worked great with no issue however the 3 months expired last week. I have no taken out a new
    subscription with BT under a different email account and it is up and running on my Apple TV, PC and phone with no issues. HOWEVER, when I go back into the Xbox it loads and straight away gives me an "EE" error message saying I need to upgrade my account,
    at this point you can't get any further, you can't get to a login screen to change the details and have to crash out of the app.

    I have done all of the obvious and deleted the app, reinstalled it, rebooted the Xbox etc and cannot get to a login screen to update the new details, it appears to me that it is still "linked" to the old account.

    Any ideas as it's driving me crazy and nobody can find a solution, one "assistant" even suggested buying a new Xbox!!

    thanks in advance

    :)
     
    JoelSmith8, Aug 4, 2019
    #1
  2. GR90 Win User

    Tv functions in the UK via Sky

    They should just bring out apps skysports app BT sport app job done.
  3. Daft Badger Win User

    BT Sport app on Xbox One.... ever going to happen?

    Not me,BT sport is dire imo.

    Anyway,whether or not an app would be made available would be down to BT to make it available to Microsoft.
  4. Njal the Blue Win User

    BT Sport App

    Thanks for this,

    How do you remove the account from the Xbox?, is it obvious where you do that?
    Open the guide go to settings>account>remove accounts
  5. Sanguinem Malum Win User

    BT Sport App

    I hope it gets resolved either way and you don't have to go through the hassle of doing a reset and restore.

    Will keep my fingers crossed for you!
  6. Sanguinem Malum Win User

    BT Sport App

    Hi Joel,

    there are 2 versions of the factory reset;

    • Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You should use this option when selling
      or gifting the console to someone else. You should only use this option as a last resort in some troubleshooting cases.
    • Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading
      or reinstalling the large game files. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose
      Reset and remove everything, but you should always start with
      Reset and keep my games & apps
      and save Reset and remove everything as a last resort.

    As it says, i'd only use the remove everything as a last resort.

    Let me know if you do try either option and how you get on and also how you get on with your shiny new console too.

    Given that your account is working on everything else, I think its likely a bug in the console, but this is me merely speculating and i'm just a volunteer on these forums.
Thema:

BT Sport App

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