[Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad

Discus and support [Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad in XBoX on Consoles to solve the problem; Hi, I am always listening music and playing games in my headset. It is very annoying for me when after wake up gamepad is no sound in the headset. For... Discussion in 'XBoX on Consoles' started by Михаил Гаврилов, Jul 26, 2019.

  1. [Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad


    Hi,

    I am always listening music and playing games in my headset. It is very annoying for me when after wake up gamepad is no sound in the headset. For restoring sound in the headset I should every time replug again my headset to the gamepad.

    I think this has a negative effect on the life of the gamepad audio jack.

    I also attach screenshots of my gamepad settings. You can see that firmware has the lastest version. Console sees that the headset connected to the gamepad and volume level is maximum.


    [Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad [​IMG]



    [Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad [​IMG]


    Is it possible to fix this problem at the software level?

    Hope that this would be fixed with an update soon.

    Thanks.

    :)
     
    Михаил Гаврилов, Jul 26, 2019
    #1
  2. choppyseize Win User

    [Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad

    Are you saying the controller times out and shuts off when listening to music?
  3. StuartATrueRed Win User

    [Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad

    If the above solution does not work, then you should report the issue using the Xbox insider hub, you do not need to be an insider to use it. Download the app from the store, then when installed, press and hold the Xbox button on the controller until the
    power menu pops up, select report a problem, and follow the instructions from there.
  4. Михаил Гав Win User

    [Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad

    Are you saying the controller times out and shuts off when listening to music?
    My case is a little different. I make a pause for some time when playing the game. And when I returning to the game and awaken my controller I no hear sound in the headset.
  5. Михаил Гав Win User

    [Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad

    It could also be a controller problem, if you can't solve it you can always replace the controller under warranty
    The issue only reproduced on controller model 1708. I also have the elite controller model 1698 on this device the issue doesn't reproduce.

    Could somebody who has controller model 1708 check this issue on their controllers? It is needed for making sure that it was not a problem specifically my instance.

    Steps for reproducing:

    1. Switch on the console.

    2. Plug your headset to the controller.

    3. Make sure that all works as expected, the sound played through headset.

    4. Wait 15 minutes (this is default time for gamepad sleep mode)

    5. Wakeup the gamepad by pressing the power button (button with the XBOX logo) on the gamepad.

    6. Make sure that after wakeup is no sound in the headset plugged to the gamepad.
  6. Njal the Blue Win User

    [Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad

    Have you plugged in the controller using a micro USB cable and checked for an update? Settings, kinect & devices, devices & accessories select the controller and check for firmware.

    If yhere is no update, than as suggested, download the Xbox Insider Hub app and when the issue arises, long press the Xbox button on the controller and on the "what would you like to do" screen select report a problem
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[Bug report] after wake up gamepad is no sound in headset connected to audio jack of gamepad

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