Buy films digital UHD in the store problem

Discus and support Buy films digital UHD in the store problem in XBoX Games and Apps to solve the problem; I cant see that films in UHD say is not supported UHD and change HD . I have xbox series X and TV LG 8K dolby vision , HDR and wifi 1000 MB ( 1GB). I... Discussion in 'XBoX Games and Apps' started by JODOVALO, May 11, 2022.

  1. JODOVALO
    JODOVALO Guest

    Buy films digital UHD in the store problem


    I cant see that films in UHD say is not supported UHD and change HD . I have xbox series X and TV LG 8K dolby vision , HDR and wifi 1000 MB ( 1GB). I pay films in UHD not in HD. I cant see logo HDR either. Its a joke..............? What Servers online uses xbox ?

    I cant change resolution in films and not change audio idioma, English, Spanish, etc. The store video and tv is very bad to pay films.

    :)
     
    JODOVALO, May 11, 2022
    #1
  2. Lucas Lauer Win User

    Buy films digital UHD in the store problem

    Maybe it's their servers. Were you able to download and play UHD movies before and this issue just started to happen now?
  3. Lucas Lauer Win User

    Buy films digital UHD in the store problem

    So something may be wrong with their servers, not on your setup, I'm pretty sure.

    You can try to uninstall and then install the Movies & TV app. Your movie collection will not be removed by taking these steps:

    Press the Xbox button on your controller to open the guide, and then select Home.

    Select My games & apps.

    Select Apps, and then highlight the Movies & TV tile.

    Press the Menu button on your controller, and then select Uninstall.

    On the confirmation screen, select Uninstall all.

    Restart your console: Press and hold the Xbox button  in the center of your Xbox controller to open the Power Center. Select Restart console > Restart.

    Once your console has restarted, scroll right to the Store area, and then select Movies & TV.

    Select My movies & TV.

    Select Install to download and install the Movies & TV app.

    Xbox servers are showing as normal but you can report something not working properly to them by clicking on the "Report a service outage" section:

    https://support.xbox.com/en-US/xbox-live-status
  4. Lucas Lauer Win User

    Buy films digital UHD in the store problem

    Hello, JODOVALO. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    When you get this error it means the console detects that your TV supports 4K, but doesn't support a 60Hz refresh rate. You may still be able to play 4K content at other refresh rates, but you won't be able to upscale the system, games, and apps to 4K.

    Please refer to:

    https://support.xbox.com/en-US/help/hardware-ne...

    And:

    https://support.xbox.com/en-US/help/hardware-ne...

    If you still have any question please let me know.
  5. JODOVALO Win User

    Buy films digital UHD in the store problem

    Yes, before i see the film in 4k streaming and today its not posible .
  6. JODOVALO Win User

    Buy films digital UHD in the store problem

    I have hdmi ultra high and my tv support 60 hz and 120hz 4k and 8K 60hz . I think that servers not working very well
Thema:

Buy films digital UHD in the store problem

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