Can I refund a game that was purchased in the last 14 days and played in less than 2 hours?

Discus and support Can I refund a game that was purchased in the last 14 days and played in less than 2 hours? in XBoX Games and Apps to solve the problem; I accidently purchased a game I didn't want to buy....but I saw a website saying that if I purchase a game in less then 14 days and the game was played... Discussion in 'XBoX Games and Apps' started by OvershotEagle17, Mar 15, 2019.

  1. Can I refund a game that was purchased in the last 14 days and played in less than 2 hours?


    I accidently purchased a game I didn't want to buy....but I saw a website saying that if I purchase a game in less then 14 days and the game was played in less than 2 hours, I can refund the game. Is this true? I requested a refund but I really don't like
    asking for refunds. I understand, its a digital game. I came to ask this here just to be sure. I will appreciate someone telling me how refunding works here.

    :)
     
    OvershotEagle17, Mar 15, 2019
    #1
  2. Smwutches Win User

    game I no longer play

    Digital refunds are typically only available if you have purchased the game within the past 14 days and have played less than 2 hours. Otherwise, there is no way to refund or get credit for digital purchases.
  3. XBF Amber M Win User

    Can I refund a game that was purchased in the last 14 days and played in less than 2 hours?

    Hi there Eagle,

    Thanks for the reaching out to us with this question. Generally speaking, you've got those 14 days after purchase to request the refund since it was accidental. The Xbox
    Refund Request Solution
    confirms this as you likely discovered. Regarding the time of length of play, there is no set amount that I'm aware of. However, as you've already requested the refund, here is some info that you may find helpful.

    After you submit your refund request:

    You’ll receive a confirmation email and should get a response from the support team within 72 hours.

    • To cancel your refund request:Reply to the confirmation email requesting cancellation.
    • If you don’t hear back from the support team within 72 hours:Reply to the confirmation email requesting an update on the status of your request.
    • To track the status of your refund request:Check your
      Order history.

    If the issue persist, please keep in mind the Microsoft Terms of Sale.

    16. Return Policy

    Some items are not eligible for return; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:

    • digital apps, games, in-app content and subscriptions, music, movies, TV shows, and associated content;
    • gift cards and service/subscription cards (e.g., Skype, Xbox Live, Groove Music Pass);
    • products that have been personalized or customized;
    • special order products, if not part of a Store promotional offering;
    • random access memory ("RAM") products;
    • services that have been performed or consumed; and
    • clearance items or those marked with a designation such as "Final Sale" or "Non-Returnable".

    Hope this helps.
  4. onyxishere Win User

    Destiny

    If the game was purchased within the last 14 days and you've played less than 2 hours then you can process a refund at
    https://account.microsoft.com

    Otherwise any refund request must be processed through support. If you live in North America you can dial 1-800-469-9269 or click this link to start a chat http://support.xbox.com/contact-us
  5. NeoDan123 Win User

    How can I get a refund from untouched Anthem -game?

    Good day

    Refunds have certain criteria before it can be processed.

    1. Need to have purchased it in the last 14 days.

    2. Have not played it for more than 2 hours.

    You are only allowed 1 refund in a 12 month cycle as per the terms of service/sale.
  6. RandyAU93 Win User

    Question about refunding games that have been owned for more than 14+ days

    The original policy was rather simple - no refunds on digital purchases. Now, Microsoft may refund a purchase of a title that was purchased in the last 14 days and played for no more than two (2) hours. If your purchase does not meet that criteria, you
    would not be able to get a refund.
Thema:

Can I refund a game that was purchased in the last 14 days and played in less than 2 hours?

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