Can Microsoft cancel a used game code?

Discus and support Can Microsoft cancel a used game code? in XBoX Games and Apps to solve the problem; I sold my Gears 5 code I got the the xbox one x on ebay (I have game pass so no use for it as I've already got the game) the next day the buyer... Discussion in 'XBoX Games and Apps' started by StarmanJames, Sep 9, 2019.

  1. StarmanJames
    StarmanJames Guest

    Can Microsoft cancel a used game code?


    I sold my Gears 5 code I got the the xbox one x on ebay (I have game pass so no use for it as I've already got the game) the next day the buyer messages me claiming no knowledge of the purchase. I've checked and of course the code has been used. I know
    I'll have to refund him but obviously I have no code to try sell again. Can Microsoft at least revoke the code that was used so whoever used it will not be able to keep it?

    :)
     
    StarmanJames, Sep 9, 2019
    #1
  2. StarmanJames Win User

    Can Microsoft cancel a used game code?

    Well damn. I hoped they'd have something in place for stolen/scammed codes at least. Thanks for the quick answer.
  3. XBF Eladio M Win User

    Can Microsoft cancel a used game code?

    Hey James

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about deactivating a code that has already redeemed.

    As stated by Xbox Forums and Moderator
    Smwutches
    , once a code is redeemed to the account, there is no way to remove this code from the account or transfer this code to another account.

    Its always recommend to check the status of code first by
    attempting to redeem it
    , and if you experience difficulties checking the status, its always worth trying to

    troubleshooting the code
    .

    You can always contact
    Xbox Customer Suppor
    t as well, as they can help with verifying the status of the code.

    As there is no further information that we can provide for you in regards to this, we will now be locking this thread.

    If you have any other questions or concerns, please, feel free to create a new thread and we will cater to you there.

    Thank you for being part of the Xbox Family and we wish you a wonderful day!
  4. yobrizo Win User

    Can Microsoft cancel a used game code?

    Hello, only can removed if you probe that it code is stolen , pe if somebody steal your credit card
  5. StarmanJames Win User

    Can Microsoft cancel a used game code?

    I did that, put the code in just to confirm it was already used. Either the buyer is pulling a fast one or was hacked. Either way I'll have to refund as regular accounts on ebay can't sell digital codes (I didn't know this beforehand of course). I'll try
    contacting xbox support, I'd like the scammer to at least lose access to the game, even if I can't get a replacement code. Wouldn't even bother trying to sell it again anyway.
  6. ET3rNi7Y GreeN Win User

    Can Microsoft cancel a used game code?

    You can actually redeem again to see what the game corresponds to without confirming it. And for reimbursement by microsoft I do not think you can do anything, at most try to call asking for help with support through the microsoft number.
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Can Microsoft cancel a used game code?

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