Can no longer buy ANY backward compatible games on Xbox One or the web

Discus and support Can no longer buy ANY backward compatible games on Xbox One or the web in XBoX Games and Apps to solve the problem; I have bought many Xbox 360 and original Xbox games either from my Xbox One or through xbox.com. Now all of a sudden, I get "No payment on file". When... Discussion in 'XBoX Games and Apps' started by mayes213, Mar 5, 2020.

  1. mayes213
    mayes213 Guest

    Can no longer buy ANY backward compatible games on Xbox One or the web


    I have bought many Xbox 360 and original Xbox games either from my Xbox One or through xbox.com. Now all of a sudden, I get "No payment on file". When I click on change payment I get another error saying oops, you found a glitch. I am still waiting
    for support to reach back out to me but so far, they have not been helpful. Anyone have the same issue and found a resolution? Support mentioned using a Xbox 360 but I don't have one.

    :)
     
    mayes213, Mar 5, 2020
    #1
  2. mayes213 Win User

    Can no longer buy ANY backward compatible games on Xbox One or the web

    Well I have contacted support three times and still no resolution. I can’t find anything that has helped. Can’t believe after buying BC games through my Xbox One console and xbox.com for years that all of a sudden I loose the function with no explaination....giving
    it a few more days before I call it quits. I would hate to give up after having every Xbox console and enjoying them all but if I can’t use one of the main selling points (BC) then I’m done I guess.
  3. mayes213 Win User

    Can no longer buy ANY backward compatible games on Xbox One or the web

    Well just tried that and still no luck. I will see if support reaches out to me. The person I chatted with yesterday sent it down the line I guess. I'm not so worried about not getting that Castlevania game, but not being able to get any BC games.
  4. FuzzLiteBeard Win User

    Can no longer buy ANY backward compatible games on Xbox One or the web

    I have bought many Xbox 360 and original Xbox games either from my Xbox One or through xbox.com. Now all of a sudden, I get "No payment on file". When I click on change payment I get another error saying oops, you found a glitch. I am still waiting
    for support to reach back out to me but so far, they have not been helpful. Anyone have the same issue and found a resolution? Support mentioned using a Xbox 360 but I don't have one.
    You said you clicked on "change payment", can you instead try and add another payment option such as paypal or another credit card?

    https://account.microsoft.com/billing/payments/?ref=sfcBillingPayment
  5. Mikeysoonerfan Win User

    Can no longer buy ANY backward compatible games on Xbox One or the web

    Could be that your payment option had expired?
  6. xxxTIMBURYxxx Win User

    Can no longer buy ANY backward compatible games on Xbox One or the web

    I too have received a similar error(no valid payment on file) when trying to claim Xbox360 Games with Gold, not recently but several months ago.

    I'm not sure what the cause of the issue is, but this has worked for me in the past:

    I removed my payment options and did a reset. Then re-added my payment options.
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Can no longer buy ANY backward compatible games on Xbox One or the web

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