can not connect to any games on Microsoft store

Discus and support can not connect to any games on Microsoft store in XBoX Accessibility to solve the problem; We just got xbox and can not connect to any games at store. Can not connect to free games, movies nothing. We click on one and just get a dark screen... Discussion in 'XBoX Accessibility' started by RobincraigMarrero, Jan 5, 2019.

  1. can not connect to any games on Microsoft store


    We just got xbox and can not connect to any games at store. Can not connect to free games, movies nothing. We click on one and just get a dark screen with a circle that looks like something is trying to connect. So frustrated that we may have to return this
    and go with PS.

    :)
     
    RobincraigMarrero, Jan 5, 2019
    #1
  2. choppyseize Win User

    can not connect to any games on Microsoft store

    Are you sure your Xbox Live subscription is still active ?
  3. El Mago tv Win User

    can not connect to any games on Microsoft store

    Describe the general type of network connection issue you are experiencing cause it might be your internet connectio. Try to unplug the router for 1minute. And wait 30 seconds and turn it on again
  4. denis97g Win User

    can not connect to any games on Microsoft store

    are you sure it's not your connection?
  5. XBF Amber M Win User

    Can not connect to microsoft store in xboxone

    Hi Tao!

    Thanks for reaching out to us! As Darkwolfecze has previously stated, that support page will assist you in finding a solution for your error code 0x8000FFFF. Essentially if you are on an Xbox One, you just need to restart the console and make another
    attempt. If you are using an Xbox 360, you'll want to try to manually refresh the channel list and then test your network connection to Xbox Live.

    1. On your controller, press the Guide button.
    2. Hold the Right trigger down and press Y to return to the Xbox Dashboard. Wait a moment. The channel list will be refreshed.

    Since you stated that your tested the internet connection and it said it was good, you may be having an issue connecting to Xbox Live and in that case, I'd recommend using the

    Xbox Live Connection Error Solution
    to improve your connection to the service. Additionally, if you are using a wifi connection, you may wish to attempt to hard wire with an Ethernet cable to ensure that the connection is strong.

    I hope that this helps you out! Please let us know the results.
  6. Super Agent X7 Win User

    Can not connect to microsoft store in xboxone

    Do a Power Cicle on your Xbox, If It doesn't work you can buy anything on Microsoft Store website
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can not connect to any games on Microsoft store

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