Canceling Game Pass (Cancelar game pass)

Discus and support Canceling Game Pass (Cancelar game pass) in XBoX Sales and Promo to solve the problem; Hello, I purchased the game pass ultimate a few months ago when it was like 1 USD because it also included discord nitro. Some of my friends also... Discussion in 'XBoX Sales and Promo' started by Ekebis23, Nov 10, 2020.

  1. Ekebis23
    Ekebis23 Guest

    Canceling Game Pass (Cancelar game pass)


    Hello, I purchased the game pass ultimate a few months ago when it was like 1 USD because it also included discord nitro. Some of my friends also purchased it and it worked fine, but for some reason, none of it was working for me, not even the games. So
    I made a few posts to try to fix it but got 0 answers, then i tried directly contacting support, and the attendant coudnt figure out what happened. The problem is that i kept paying for it, and when i try to cancel it, it says that its not possible to cancel
    it and that i already paid for my Game Pass license and that it'll automatically expire in 3/12/2020

    1) What does that mean? Did it cancel already or it didnt work?

    2) Is it possible to get a refund?

    ----------------------------------------------------

    (PT-BR)

    Olá, eu comprei o game pass ultimate quando estava em promoção por R$1,00 pois ele vinha junto com o discord nitro. Alguns de meus amigos também pegaram o mesmo plano e funcionou certinho para eles, mas comigo por algum motivo não funcionou nada, nem os
    jogos. Fiz alguns posts aqui pra tentar ajuda mas não consegui nenhuma resposta, perguntei no suporte direto da microsoft e o atendente também não conseguiu resolver.

    O problema mesmo é que continuou cobrando R$40,00 reais todo mês, porém quando tento cancelar, essa mensagem aparece:


    Canceling Game Pass (Cancelar game pass) [​IMG]


    Como não recebi o que comprei, quero que a assinatura seja cancelada e que o valor pago seja reembolsado.

    1. O que isso significa? Já cancelou ou deu erro?2. E sobre a questão de reembolso? É possível pedir reembolso?

    :)
     
    Ekebis23, Nov 10, 2020
    #1
  2. muriloalves6 Win User

    Não consigo cancelar meu game pass -[Translation - I cannot cancel my game pass]

    Quero comprar gold mais o game pass interrompe nao consico cancelar o game pass pelo site

    -[Translation - I want to buy gold plus the game pass stops I can't cancel the game pass on the site]
  3. diego pds Win User

    modo desenvolvedor [Translation-developer mode]

    consegui cancelar toda a assinatura do game pass e fui reembolsado,muito obrigo pelo suporte

    [Mod Translation: I managed to cancel the entire game pass subscription and I was reimbursed, much obliged by the support]
  4. pipiolovick4485 Win User

    COMO CANCELAR SUSCRIPCION GAME PASS [HOW TO CANCEL GAME PASS SUBSCRIPTION]

    Hola

    Vaya a a ver suscripciónes

    En un navegador aparece su perfil y vaya suscripciones ahi apareceran todas si quiere cancelar game pass

    [Translation-Hello

    Go see subscriptions

    In a browser your profile appears and go subscriptions if they all appear if you want to cancel game pass ]
  5. XBF Amber M Win User

    Cancelar Game Pass

    Hi Toni,

    Thanks for replying to keep us updated. Sorry to hear that you're having a tough time getting that Xbox Game Pass subscription cancelled. For instruction on how to get it cancelled via your account, I recommend following the steps provided for

    Cancel or turn off recurring billing for a Microsoft subscription
    . As previously stated by XBF Paul, if this doesn't work, then you would need to
    contact Xbox Support directly.

    I hope that this helps a bit more.
  6. Italo Aguiar Win User

    Cancelar Game Pass

    Hola ToniOP,

    Usted puede acceder a
    esta página
    para cancelar su suscripción.

    Espero que esto ayude.

    [Translation - Hello ToniOP,

    You can access this page to cancel your subscription.

    I hope this helps.]
Thema:

Canceling Game Pass (Cancelar game pass)

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