Cancelled Game Pass Ultimate

Discus and support Cancelled Game Pass Ultimate in XBoX Games and Apps to solve the problem; Hi, this is my last effort at this issue. I had 2.5 years of Xbox Gold Membership that I converted into Xbox Game Pass Ultimate. After 2 days it... Discussion in 'XBoX Games and Apps' started by testarossa250, Nov 4, 2019.

  1. Cancelled Game Pass Ultimate


    Hi, this is my last effort at this issue.

    I had 2.5 years of Xbox Gold Membership that I converted into Xbox Game Pass Ultimate. After 2 days it expired and Microsoft reinstated it. 5 days later it expired again. Microsoft said that on both occasions I had cancelled it and refused to reinstate it.

    This is not the case. Nobody else has access to my account or Xbox. I even changed my password before converting, as I had forgotten my password when logging in to my account on a PC. Microsoft are now no longer interested in my case.

    Im really stuck as I am reluctant to pay again but as it stands I have an Xbox that isn’t being used.

    I am hoping I am not the only one that has had a “cancelation” that wasn’t them.

    :)
     
    testarossa250, Nov 4, 2019
    #1
  2. Smwutches Win User

    game pass ultimate canceling. now game pass beta for 6 month is cleared too?

    Since Ultimate includes gold, game pass for consoles, and game pass for pc, anything you already have on your account is cancelled and converted to ultimate when you upgrade. By completing the purchase for ultimate, you agreed to that and cancelling ultimate
    would cancel anything that was converted. You will have to purchase game pass for PC again if you want it again.
  3. Njal the Blue Win User

    Xbox live membership

    If you subscribe to Game Pass Ultimate, your remaining Xbox Live converts into Game Pass Ultimate days. If the Game Pass Ultimate has run out you can either carry on with Game Pass Ultimate, or buy Xbox Live on its own. If you cancel Game Pass Ultimate
    you lose any pre paid Xbox Live time.
  4. Njal the Blue Win User

    My entire 1 year Xbox Live Gold subscription got cancelled after cancelling 1 month of Xbox Game Pass Ultimate

    You would be best placed to create your own thread.

    If you are referring to losing Xbox Live Gold because you cancelled Game Pass Ultimate, there is nothing that can be done. It clearly states that Xbox Live Gold will be converted to Game Pass Ultimate days and can not be reverted and that canceling Game
    Pass Ultimate will cancel out the converted Xbox Live Gold. https://support.xbox.com/en-US/billing/xbox-subscriptions/xbox-game-pass-ultimate-faq

    You can cancel your Game Pass Ultimate membership at any time, and you will
    continue to have access to your Ultimate benefits until your prepaid time ends, at which point you will not be charged again.

    Note The upgrade of any prepaid time to Xbox Game Pass Ultimate cannot be reverted back to Xbox Live Gold or Xbox Game Pass, and you cannot receive a refund for Xbox Live Gold or Xbox Game
    Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends
  5. Smwutches Win User

    Does canceling regular Xbox gamepass delete your Xbox live subscription?

    If it's just regular game pass and not Ultimate game pass, then it is separate from Live and you will not lose Live if you cancel game pass.
  6. Smwutches Win User

    Unsubscribing from Ultimate Game Pass-- do I lose my remaining months of Xbox Live?

    Yes, if you sign up for the promotion the remaining gold you have will be cancelled and converted to the Ultimate Game Pass (so you would end up with 12 months of Ultimate). If you cancel Ultimate before it ends, you will also be cancelling your gold since
    it is tied into Ultimate.
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Cancelled Game Pass Ultimate

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