Cancelled Game Pass Ultimate

Discus and support Cancelled Game Pass Ultimate in XBoX Games and Apps to solve the problem; Hi, this is my last effort at this issue. I had 2.5 years of Xbox Gold Membership that I converted into Xbox Game Pass Ultimate. After 2 days it... Discussion in 'XBoX Games and Apps' started by testarossa250, Nov 4, 2019.

  1. Cancelled Game Pass Ultimate


    Hi, this is my last effort at this issue.

    I had 2.5 years of Xbox Gold Membership that I converted into Xbox Game Pass Ultimate. After 2 days it expired and Microsoft reinstated it. 5 days later it expired again. Microsoft said that on both occasions I had cancelled it and refused to reinstate it.

    This is not the case. Nobody else has access to my account or Xbox. I even changed my password before converting, as I had forgotten my password when logging in to my account on a PC. Microsoft are now no longer interested in my case.

    Im really stuck as I am reluctant to pay again but as it stands I have an Xbox that isn’t being used.

    I am hoping I am not the only one that has had a “cancelation” that wasn’t them.

    :)
     
    testarossa250, Nov 4, 2019
    #1
  2. Smwutches Win User

    X Box Live membersghip

    To clarify a little further, if he bought the $1 promotion it was for Game Pass Ultimate, not just Game Pass. Game Pass Ultimate includes Gold and Game Pass so if you already have a subscription for those when you purchase Ultimate, the remaining subscription
    you have is cancelled and upgraded to Ultimate as well (meaning he would have had Game Pass Ultimate through December). By cancelling Game Pass Ultimate, it would have also cancelled his Gold.
  3. Smwutches Win User

    Gold, to Gamepass, back to gold, no refund?

    Did you purchase Game Pass or Game Pass Ultimate? If it was Game Pass Ultimate, the remaining gold you had would have been cancelled and converted to Ultimate since Ultimate includes gold (so you would have had the remaining 12 months plus the amount of
    Ultimate you purchased). So cancelling Ultimate would have cancelled everything.
  4. H3PA80R Win User

    Xbox live

    Have you canceled the Game Pass Ultimate? When you did that it will cancel everything, because the gold subscription was converted to Game Pass Ultimate..
  5. H3PA80R Win User

    Question on Xbox gamepass / gold / gamepass ult / pc gamepass

    Please also keep in mind, that if you cancel your game pass ultimate it will also cancel gold and the game pass subscription aswell in that moment you cancel your ultimate subscription.
  6. Smwutches Win User

    Xbox GOLD and Game pass

    Did you buy Game Pass or Game Pass Ultimate? Ultimate includes Gold so the 3 months of Gold you purchased would have been cancelled and upgraded to Ultimate when you made that purchase. Cancelling Ultimate would have cancelled everything.
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Cancelled Game Pass Ultimate

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