Cancelled my account, still billed... AND can't access XBox Live.

Discus and support Cancelled my account, still billed... AND can't access XBox Live. in XBoX on Consoles to solve the problem; I cancelled my XBox Live account, which I had assumed would automatically cancel autopay. It was around 3:00 am, on the morning my account was supposed... Discussion in 'XBoX on Consoles' started by CanOdope, Apr 5, 2015.

  1. CanOdope
    CanOdope Guest

    Cancelled my account, still billed... AND can't access XBox Live.


    I cancelled my XBox Live account, which I had assumed would automatically cancel autopay. It was around 3:00 am, on the morning my account was supposed to renew, I thought I would be safe...

    I checked my bank account the next day, and sure enough... They had billed me for another year!!!

    I decided to go ahead and log in to at least get the free games of the month... Seeing as I've already been billed. It turns out my account IS cancelled, I can't even get the games...

    Now, I am out $60... For a service I cancelled... Before the deadline...

    And of course, there is apparently no possible way to speak to an actual person regarding this billing issue. So it looks like I'm just ***. Thank Micro$oft. I'd really like my money back so that I can pay for things I can actually use.

    :)
     
    CanOdope, Apr 5, 2015
    #1
  2. Gaddy888
    Gaddy888 Guest
    How do I change the region associated with my account

    On my XBox, I am billed correctly with my local currency.

    On the XBox mobile App I'm being billed in pounds.

    Online, when I try to purchase something like EA access it is billing me in US Dollars. In fact, I can't actually make the purchase because I can not enter my correct address.

    I'd like a uniform currency to be billed in. Where can I see what region my account is associated with.
     
    Gaddy888, Apr 5, 2015
    #2
  3. MICHAEL610
    MICHAEL610 Guest
    Unable to make purchases on Xbox One (Error # PBR9002) and the void of Xbox Advocacy Team Support

    Same here. Worst part is everything was working fine until someone in billing charged my account for a Live Gold membership I had already paid for through a prepaid card. They agreed that I shouldn't have been billed,removed the charge - but in the process
    somehow cancelled my prepaid membership! So they gave me a new code to reactivate my Gold membership,but now my account is locked,can't redeem codes,make purchases,nothing. Weeks later and hours on the phone,and they still can't figure out what they did to
    make such a mess of things.
     
    MICHAEL610, Apr 5, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Cancelled my account, still billed... AND can't access XBox Live.

    Since this is a billing issue, you need to contact support directly. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Apr 5, 2015
    #4
  5. DCarp1990 Win User

    XBOX LIVE AND XBOX ULTIMATE BILLING ISSUE

    (Parity )I understand my subscription was converted from gold to ultimate and when you cancel ultimate your live gets canceled too. That kinda sucks for people that have existing gold accounts and are not aware. Still that is not my issue I asked for a refund
    for a over charge not to cancel my subscription gold, or ultimate.

    (Cyber Spero) Digital card, and it was for three months. I redeemed Spotify and its still there which is the one good thing from this. I haven't redeemed any of the others, but I think I can still do the EA access because it says redeem your gift still on
    my console.

    I tried to be as clear as possible with the virtual agent, but I always get taken to the digital refund part and my last purchase is the refund. I tried just asking for a refund for the live account I got in late December, but I can't get anywhere with that
    either. If I could talk to real person Im sure they would work with me. I just can't get a live person
  6. MoeZArts Win User

    Assinatura

  7. WPAK Win User

    Не могу прекратить периодическое выставление счетов и отменить подписку EA Access [I can't stop recurring billing and cancel my EA Access subscription]

  8. -- Rick -- Win User

    Xbox Live and EA Access Canceled After Stolen Console

    Hi,

    sorry to hear about your problems - but glad you got another console sorted!

    As far as EA access is concerned its my understanding that if you cancel it and you still have months remaining then you can still access it until that time period is up. So if you pay for a year and cancel at month 9, you can still access until a year is
    up.

    You can request a full cancellation - ie. completely revoke access regardless of any time left but EA will not refund any time lost.

    It sounds like you had a full cancellation - in which case I would have a chat with Xbox support again and explain that Xbox cancelled it for security reasons and EA can't help - perhaps the billing team can check on what was left of your sub and you can
    go from there.

    Hope that helps!
  9. Smwutches Win User

    Can't cancel my EA Access subscription

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
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Cancelled my account, still billed... AND can't access XBox Live.

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