Cancelled my game pass ultimate but cancelled my 12 month xbox live gold

Discus and support Cancelled my game pass ultimate but cancelled my 12 month xbox live gold in XBoX Sales and Promo to solve the problem; I refunded my xbox game pass ultimate but it also cancelled my xbox live gold it was 12 month subscription only a month in I would like a refund for... Discussion in 'XBoX Sales and Promo' started by FancyPup9322092, Sep 4, 2019.

  1. Cancelled my game pass ultimate but cancelled my 12 month xbox live gold


    I refunded my xbox game pass ultimate but it also cancelled my xbox live gold it was 12 month subscription only a month in I would like a refund for this of my xbox live gold

    :)
     
    FancyPup9322092, Sep 4, 2019
    #1
  2. Smwutches Win User

    Unsubscribing from Ultimate Game Pass-- do I lose my remaining months of Xbox Live?

    Yes, if you sign up for the promotion the remaining gold you have will be cancelled and converted to the Ultimate Game Pass (so you would end up with 12 months of Ultimate). If you cancel Ultimate before it ends, you will also be cancelling your gold since
    it is tied into Ultimate.
  3. NickMendez2 Win User

    Xbox support cant help me cancel game pass?

    last year i bought a 12 month xbox live card. i recently purchased xbox game pass ultimate, not knowing live was included. today i cancelled it becase my payment was due and i went to play with my friend and i couldnt because this caused my xbox live to
    cancel. can you please help me
  4. ScimecaJamaica Win User

    Game Pass Ultimate question.

    I previously purchased Game Pass Ultimate during the $1/month sale, and have since canceled it. Now I have a year's subscription to Xbox Live Gold. If I were to purchase a month of Game Pass Ultimate at the full $14.99 price, would my year of Live still
    convert over to a year of Ultimate?
  5. shayd310 Win User

    Live Gold to XBGP ULTIMATE - Unfortunately, by the mistake, I cancelled ULTIMATE - help

    I have the same issue.. I bought 12 months of xbox live gold 2 months ago.. and I canceled my 1 month free trial of xbox ultimate.. when I did that it cancelled my xbox live gold, I should have 10 months of gold left over.. your saying they just steal
    my money and theres no way to just continue on gold I should have unless I buy it all over again?
  6. Heli_AV8R Win User

    Will Cancelling GamePass Impact my Live Gold Content?

    If you buy Ultimate Game Pass it will convert your current gold into that subscription. So you would lose your gold subscription if you decide to cancel. If you were to just buy a separate Game Pass for console (or PC) subscription, it will remain
    separate from your gold subscription. So if you cancel the game pass, you will still have gold.
    Thank you so much, you saved me from making a mistake!

    I meant to clarify my question, I was going to check out Game Pass Ultimate. I saw an article that said I could get it for $1 for the 1st month and Microsoft would give me Game Pass for the remaining months on my existing Live Gold account (up to 36).
    However, I'm not willing to lose my Live Gold saved games if I decide to cancel Game Pass Ultimate.
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Cancelled my game pass ultimate but cancelled my 12 month xbox live gold

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