Cancelled my game pass ultimate but cancelled my 12 month xbox live gold

Discus and support Cancelled my game pass ultimate but cancelled my 12 month xbox live gold in XBoX Sales and Promo to solve the problem; I refunded my xbox game pass ultimate but it also cancelled my xbox live gold it was 12 month subscription only a month in I would like a refund for... Discussion in 'XBoX Sales and Promo' started by FancyPup9322092, Sep 4, 2019.

  1. Cancelled my game pass ultimate but cancelled my 12 month xbox live gold


    I refunded my xbox game pass ultimate but it also cancelled my xbox live gold it was 12 month subscription only a month in I would like a refund for this of my xbox live gold

    :)
     
    FancyPup9322092, Sep 4, 2019
    #1
  2. Kimberly AnneTecson Win User

    Cancelled Game Pass, now my Gold is gone..

    Hi,

    Once you upgraded to Xbox game pass ultimate, your Xbox live gold will be carried over to Xbox game pass ultimate. For example, if you have Xbox live gold for a year and you upgraded it to Xbox game pass ultimate, your Xbox live gold and xbox game pass for
    console and PC will also be good for 13 months (12 months Xbox live gold+1 month upgrade Xbox game pass Ultimate). If you cancelled the Xbox game pass ultimate, automatically your Xbox live will also be cancelled since it is already merged to the Ultimate.
    You need to contact Xbox Support to reinstate your lost membership.

    To contact them, please go to this site:

    https://support.xbox.com/en-US/contact-us
  3. Zephyr Cynical Win User

    Xbox Live Gold after Game Pass Ultimate

    I have cancelled my Ultimate Pass and I'm happy with 12 months Xbox Live Gold membership I was able to purchase after the Ultimate Pass had expired. My original concern was whether or not I could just buy Gold or would it convert to Ultimate Pass after
    previously upgrading to it, as I no longer wanted to use Ultimate Game Pass and just have Gold.
  4. Smwutches Win User

    Gold, to Gamepass, back to gold, no refund?

    Did you purchase Game Pass or Game Pass Ultimate? If it was Game Pass Ultimate, the remaining gold you had would have been cancelled and converted to Ultimate since Ultimate includes gold (so you would have had the remaining 12 months plus the amount of
    Ultimate you purchased). So cancelling Ultimate would have cancelled everything.
  5. Smwutches Win User

    Unsubscribing from Ultimate Game Pass-- do I lose my remaining months of Xbox Live?

    Yes, if you sign up for the promotion the remaining gold you have will be cancelled and converted to the Ultimate Game Pass (so you would end up with 12 months of Ultimate). If you cancel Ultimate before it ends, you will also be cancelling your gold since
    it is tied into Ultimate.
  6. Smwutches Win User

    Upgrade to Ultimate for $1

    Technically you're not. Gold and Game Pass are converted into Ultimate based on price, not based on the time. The price for 4 months of Ultimate is the same price as 12 months of gold. If you want to use the full 12 months of just Gold, you would need
    to cancel Ultimate or wait for your Ultimate subscription to expire and then add the 12 months.
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Cancelled my game pass ultimate but cancelled my 12 month xbox live gold

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