Cancelled my subscription.to gold and still got charged

Discus and support Cancelled my subscription.to gold and still got charged in XBoX on Consoles to solve the problem; I cancelled my subscription last month and still got charged. I would like a refund. I have any information needed. It doesn't show up in my accouby... Discussion in 'XBoX on Consoles' started by GrumpyCatMonkey, Sep 18, 2014.

  1. Cancelled my subscription.to gold and still got charged


    I cancelled my subscription last month and still got charged. I would like a refund. I have any information needed. It doesn't show up in my accouby here but I have my bank statement for proof.

    thanks

    :)
     
    GrumpyCatMonkey, Sep 18, 2014
    #1
  2. Xbox Gold Not Working

    Last Month, Xbox Live accidentally charged me 2 times for xbox gold. They realized it and cancelled it and gave me $40 for Microsoft store, but when they cancelled the duplicate payment they also cancelled my active xbox gold. Today
    I bought xbox gold for a full year and it charged me but didn’t give me gold! What I would like is for xbox to cancel the extra year of gold and start up my old xbox gold that’s supposed to end in April.
     
    PurpleShark9000, Sep 18, 2014
    #2
  3. Brown646
    Brown646 Guest
    Account Issue

    I have a problem. Today I signed up for a one month gold subscription. When I went online to cancel the auto renewal--and the auto renewal only!--I got an email stating my entire subscription was cancelled. Of course, Microsoft has still charged my credit
    card for the one month gold account. Please either refund my money or, better yet, give me what I paid for and want, a one month gold account with no auto renewing options!
     
    Brown646, Sep 18, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Cancelled my subscription.to gold and still got charged

    Smwutches, Sep 18, 2014
    #4
  5. Smwutches Win User

    Cancelled my subscription.to gold and still got charged

  6. GeneticSlave14 Win User

    Xbox One Gold membership doesn't work.

    Just following up on this: I got back on with chat support. They refunding my 2x $9.99 charges, then canceled my subscription. Then I resubscribed yet again, and this time I was able to see Gold deals in the Store. The Home screen still indicated that
    I hadn't signed up for gold, though.

    Fast-forward to today, where the Home screen reflects that I have Gold again. All is right with the world.
  7. XBF Esteban R Win User

    Got charges and want cancelled.

    Hey there Bruno!

    Sorry to hear that you're dealing with this issue trying to get your subscription under control.

    I split your post from it's thread as we strive to make sure our customers get the appropriate attention.

    In this instance, if you would like to cancel your subscription you can follow the steps outlined in our support article entitled

    How to cancel your Xbox subscription
    or contact
    customer support
    to see if an agent can help you with that directly.

    If you are interested in anrefund, try going to this page and fill out a request at
    Request
    an Xbox digital product or subscription refund
    .
    After submitting the request, you’ll be sent an email on whether or not it was approved or denied.


    This followupemail you will receive is the only means to get in contact with the refund
    department directly and will be the only means of you disputing the verdict as well.

    Hope this is helpful.

    Thanks for reading!
  8. SoloMem0 Win User

    Got charges and want cancelled.

    Hi there,

    Customer support is no longer able to provide refunds. To request a refund for your subscription please go to https://support.xbox.com/en-US/forms/requestrefund. You will need the order number of the transaction and, in your case, select "Billing Error"
    from the drop down list.

    Please make sure to explain the reason why you would like the refund.

    You will receive a response from the specialized team within 72 hours.

    Hope this helps : )
  9. XBF Nestor S Win User

    Got charges and want cancelled.

    Hey Bruno thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best course of action would be to >Request
    a Callback
    < from one of our Xbox Billing Specialists (the link provided will re-direct to the correct region) since they are the best equipped, tool wise, to handle this type of issues. Give it
    a shot and let us know how it goes!
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Cancelled my subscription.to gold and still got charged

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