Cancelled payment

Discus and support Cancelled payment in XBoX Sales and Promo to solve the problem; I pre-ordered NHL 20 for the Xbox1 and i wanted to pay with PayPal, now my order is calcelled and now i want to change from PayPal to my creditcard. I... Discussion in 'XBoX Sales and Promo' started by cinzano99, Sep 10, 2019.

  1. cinzano99
    cinzano99 Guest

    Cancelled payment


    I pre-ordered NHL 20 for the Xbox1 and i wanted to pay with PayPal, now my order is calcelled and now i want to change from PayPal to my creditcard.

    I changed the pay method to credit card , but now i cant buy that copy with the preorder bonus anymore.

    Hope you can help me

    gtrz

    :)
     
    cinzano99, Sep 10, 2019
    #1
  2. Fariko Smooth Win User

    Not happy with auto-renewal

    Call the bank and have them cancel the payment, and call Xbox Support to cancel this payment :)
  3. Mad Cow Dizease Win User

    cancellation of payment

  4. IIII Modz IIII Win User

    Cancel payments

    Hello there,

    As far as I know you will have to change the number by going to your account settings in Microsoft's ID(Windows Live ID).

    After changing the number it may take up to 30 days for the change to be effective.

    So you will have to wait I think.
  5. HassanB Win User

    Cancel payments

    Hello,

    You will need to follow the instructions listed here to reset your security proofs from the incorrect proofs to the new set proofs. This does indeed take 30 days to make this change.

    If you need to make any sort of account changes or cancel a membership or turn off automatic renewal you would need to contact phone support by clicking this link
    here and then clicking
    Request a Call.

    Phone support should be able to turn off the Zune automatic renewal for you, and in the future after making the security proof changes, you should have access to cancel automatic renewal on your own memberships without needing to call phone support.
  6. cinzano99 Win User

    Cancelled payment

    I changed the pay method, but now its stated " payment refused". And i cant change it again. I want to buy this game because it comes with extra stuff. Hope you can help me .
Thema:

Cancelled payment

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