cancelled subscription still charging

Discus and support cancelled subscription still charging in XBoX on Consoles to solve the problem; i turned off recurring billing for game pass and gold on my xbox, but when checking my bank account transaction history i saw that i was billed... Discussion in 'XBoX on Consoles' started by Levi.Lockwood, Sep 6, 2019.

  1. cancelled subscription still charging


    i turned off recurring billing for game pass and gold on my xbox, but when checking my bank account transaction history i saw that i was billed regardless. i checked my order history on the microsoft website and it says i haven’t been charged since july.
    please help.
    cancelled subscription still charging [​IMG]


    :)
     
    Levi.Lockwood, Sep 6, 2019
    #1
  2. napalm 31337 Win User

    cancelled subscription still charging

    Do you have your credit card as paymente option on one account only? Maybe you have cancelled recurring payment on one account and another one have an active subscription.
  3. RedCarGamer Win User

    cancelled subscription still charging

    If you cancelled the best is contact the
    Customer Support
    , they can access your billing and see what is happening.
  4. fredgiblet Win User

    Why xbox steal from me ????? i removed my paypal option and you still charge me !!! this is a steal !!!!

    They didn't steal from you, you didn't tell them to stop charging you, therefore they still had permission your permission to charge you. It's beyond me why people try to cancel subscriptions by removing their card rather than just CANCELING.
  5. HAZMAT RADIO Win User

    Charged for canceled subscription

    You'll need to contact customer service.

    The typical reason for this is that you cancelled the subscription after the next monthly sub started. And since the next month started before you canceled, the charge was still pending until the billing date hit.

    Customer service can explain those dates and what they see. If you were not using the subscription after you canceled it, you might get a refund.
  6. M3tal Daz3 Win User

    Подписка Xbox Live GOLD[Xbox Live GOLD Subscription]

    If you were charged after you canceled your Xbox subscription, this likely indicates you had a pending balance for the current subscription time when you turned off recurring billing. If you canceled the subscription, you won't be charged again.
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cancelled subscription still charging

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