Cancelling GamePass resulted in a closed xbox live gold account

Discus and support Cancelling GamePass resulted in a closed xbox live gold account in XBoX on Consoles to solve the problem; I paid for a year of xbox live gold in September. I added GamePass to my account and tried it for several days. I canceled GamePass. This also canceled... Discussion in 'XBoX on Consoles' started by ReeceZimm, Dec 12, 2019.

  1. ReeceZimm
    ReeceZimm Guest

    Cancelling GamePass resulted in a closed xbox live gold account


    I paid for a year of xbox live gold in September. I added GamePass to my account and tried it for several days. I canceled GamePass. This also canceled my Xbox Live Gold subscription of which I had 9 months remaining. I had to call to get my xbox live
    gold reenabled. But this also removed my xbox tenure badge. Can this be fixed?

    :)
     
    ReeceZimm, Dec 12, 2019
    #1
  2. XBF Brad A Win User

    Cancelling GamePass resulted in a closed xbox live gold account

    Hi Reece,

    Thanks for coming to the forums. Sounds like you had Ultimate game pass, this includes all subscriptions into one. So when you cancelled it cancelled all. Also, when you changed to Ultimate it changed your Xbox live subscription, into Game pass ultimate
    time. Here is a link to the
    Game pass Ultimate FAQ
    .

    When you subscribe to Xbox Game Pass Ultimate, we’ll apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward the Xbox Game Pass Ultimate plan, up to a maximum of 36 months. Prepaid time conversion rates are subject to change.

    You will need to request a call from support.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Hardware & Network
    • Step 3-----under what is the issue select accessory isn't working right hit next

      Step 4 ----select request a call
    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. Farkas David01 Win User

    Xbox live canceled

    Gamepass Ultimate includes Xbox Live gold and Gamepass. So if you cancel Gamepass Ultimate you cancel your gold too.
  4. ThisGameIsSucky Win User

    Does canceling regular Xbox gamepass delete your Xbox live subscription?

    Gamepass and Xbox Live Gold are two separate things. So you CAN cancel Gamepass and be just fine and have your Xbox Live Gold. However, if your subscription is for Gamepass Ultimate (which is the all-in-one) you cannot. Canceling that would then in turn
    cancel everything.
  5. Oofoofyey Win User

    My entire 1 year Xbox Live Gold subscription got cancelled after cancelling 1 month of Xbox Game Pass Ultimate

    Xbox ultimate includes gold and gamepass, your one year of live got converted into game pass ultimate time, but you would still have had live and gamepass, after you bought gamepass ultimate, it imediately transfers everything to gamepass ultimate, but
    since you canceled it, the converted time is also canceled, you should contact support.
  6. XBF Chris J Win User

    my xbox live gold subscription is gone

    Hello FellPapyrus2453,

    Thanks for posting here on the Xbox forums. As stated above, the Gamepass ultimate is directly tied to your Xbox live gold. Since you cancelled gamepass, your gold was cancelled along with it. I highly recommend
    contacting a live support agent to look over any possible options.
Thema:

Cancelling GamePass resulted in a closed xbox live gold account

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