Cannot access gamepass games after renewing subscription

Discus and support Cannot access gamepass games after renewing subscription in XBoX Games and Apps to solve the problem; My subscription got canceled so i recently renewed it and it won't let me play any of my gamepass games saying an error i have to buy the game or to... Discussion in 'XBoX Games and Apps' started by InfinitySlay3rX, Sep 2, 2019.

  1. Cannot access gamepass games after renewing subscription


    My subscription got canceled so i recently renewed it and it won't let me play any of my gamepass games saying an error i have to buy the game or to check my subscription. In the games library, it doesn't say i have gamepass, although in the account settings
    it says i do and the payment went through. I even installed a game from the game pass library but still unable to play any of my other games, please help.

    :)
     
    InfinitySlay3rX, Sep 2, 2019
    #1
  2. GroundOregano94 Win User

    Cannot access gamepass games after renewing subscription

    When you go to Contact Us,follow these steps to request a call from
    support:



    · Step 1 ----select Xbox One

    · Step 2 ----select see other options then subscription changes

    · Step 3-----select show contact options

    Step 4 ----select request call from support

    If there is no one on the phone ask for a chat.
  3. PopFercho1230 Win User

    Xbox live not working

    I have a problem with the game pass, my subscription is renewed all months, this is my first month after the free trial, and I already confirmed that if the payment was made for the game pass subscription,
    but I can not access the benefits of gamepass, which may be the problem
  4. Shadowskill08 Win User

    Xbox Live Gold problem

    Sorry to hear you are having issues!

    What subscription is the game prompting you to renew? Metal Gear Solid 5 was once included in Xbox's Gamepass subscription. Is it possible this was how you originally gained access to the game?

    If so, the game is no longer available even if you have the Xbox Gamepass subscription. You would need to purchase the digital copy.

    Hope this helps!
  5. CrenulateInk98 Win User

    Key redeem error

    I have got an active GamePass subscription, that could be the issue. It is due to renew soon. I will attempt to redeem it again after the GamePass subscription has expired. Maybe its time to move to GamePass Ultimate, I cant see myself going without GamePass
    at any point in time.

    Regards
  6. Mistress Sara Win User

    Xbox Game Pass on PC

    Hi Dasn21,

    If you purchased the game (be it outright, or through the discount offered with your Gamepass subscription), you have purchased the game and can play it even after your Gamepass subscription ends, or it leaves the Gamepass Library.

    It's even noted in the FAQ - https://support.xbox.com/billing/xb...ame-pass-faq#162afc2da8964e4e86d83b65dc57502e
    - look for the "If I download a game, can I access it after it leaves the catalog?" question.
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Cannot access gamepass games after renewing subscription

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