Cannot access my system, due to a subscription error that has been attempted to be resolved by ...

Discus and support Cannot access my system, due to a subscription error that has been attempted to be resolved by ... in XBoX on Consoles to solve the problem; Greetings. I was told that I would be contacted by Xbox because my ticket had been escalated. Ticket [Mod Removed] I still cannot get onto my Xbox.... Discussion in 'XBoX on Consoles' started by Bonesetter2671, Mar 18, 2014.

  1. Cannot access my system, due to a subscription error that has been attempted to be resolved by ...


    Greetings.

    I was told that I would be contacted by Xbox because my ticket had been escalated. Ticket
    [Mod Removed]

    I still cannot get onto my Xbox. Upon reaching the screen to select a profile, I get a message saying that the subscription must be updated for the Xbox to be playable. My subscription has been verified, yet the error still exists. Cache has been cleared.
    Network connectivity to internet and Xbox Live is green. Cannot re-download profile to continue troubleshooting.

    Cannot use the Xbox 360 in any way, which makes me the saddest person. Would anyone be able to update me?

    :)
     
    Bonesetter2671, Mar 18, 2014
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Account Status: Attention Needed Your deposits aren’t going through!

    Hello Phase Shadow,

    Our system cannot complete a deposit because we are receiving billable account information for a region that does not match your Rewards Account region (CAN). Since this information does not match, we cannot complete a deposit. This is a database error that
    we are working on resolving with another team. Due to security concerns, we do not have full access to that database, so we must rely on the team with access to provide their solution to this issue. We apologize for the inconvenience. Once this issue has been
    resolved by this other team, your deposit should complete as expected.
     
    XBLRewards8, Mar 18, 2014
    #2
  3. Smwutches
    Smwutches Guest
    Upset

    Because the system has never been updated to work that way. That currency cannot be used with a recurring subscription. It worked the same way with the point system. If you want to leave feedback about the system, you would need to post here -
    Xbox Ideas, powered by UserVoice

    Also, support codes are only used by phone and chat support and should not be posted on the forums.
     
    Smwutches, Mar 18, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Cannot access my system, due to a subscription error that has been attempted to be resolved by ...

    Sorry but no one here will be able to help you out. You will need to continue dealing with phone support for more information on what's happening.
     
    onyxishere, Mar 18, 2014
    #4
  5. onyxishere Win User

    Cannot access my system, due to a subscription error that has been attempted to be resolved by Support.

    Sorry but no one here will be able to help you out. You will need to continue dealing with phone support for more information on what's happening.
  6. XBLRewards8 Win User

    Account Status: Attention Needed Your deposits aren’t going through!

    Hello Phase Shadow,

    Our system cannot complete a deposit because we are receiving billable account information for a region that does not match your Rewards Account region (CAN). Since this information does not match, we cannot complete a deposit. This is a database error that
    we are working on resolving with another team. Due to security concerns, we do not have full access to that database, so we must rely on the team with access to provide their solution to this issue. We apologize for the inconvenience. Once this issue has been
    resolved by this other team, your deposit should complete as expected.
  7. KueIIer Win User

    Just bought XBOX One X. and getting 0x80a40019.

    The factory reset does not seem to resolve this issue. Exact same error codes appear when going through the system setup. First failure occurs when attempting to add an account, error code 0x80a40019, next error occurs at the end of the initial setup after
    confirming the resolution setting, error code 0x8027025a. Upon dismissing these error messages and reaching the home screen, accounts still cannot be added due to the same 0x80a40019 error code.
  8. OndoyBahista Win User

    I bought a gold card and it won't go through

    Prepaid codes cannot be used or activated if your Microsoft account is suspended or has a balance due. You must resolve all unpaid balances and account suspensions before you can use the prepaid code. To do so, see the following pages:

    Source: http://support.xbox.com/billing/prepaid-codes/prepaid-code-errors
  9. gds1972 Win User

    Xbox live

Thema:

Cannot access my system, due to a subscription error that has been attempted to be resolved by ...

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