Cannot +Add new account.

Discus and support Cannot +Add new account. in XBoX on Consoles to solve the problem; Played yesterday. Ten hours later could not login in. Connect to internet error would occur. Did power cycle. Nothing. Reset console, it would glitch... Discussion in 'XBoX on Consoles' started by keatonlormand, Feb 14, 2020 at 11:22 AM.

  1. Cannot +Add new account.


    Played yesterday. Ten hours later could not login in. Connect to internet error would occur. Did power cycle. Nothing. Reset console, it would glitch at the account portion of set up. Then would not +Add new account. Tried another power cycle with unplugging
    ethernet and power cable. Tried console reset through powerup troubleshooting menu . . . Still nothing :/

    Any help greatly appreciated!

    :)
     
    keatonlormand, Feb 14, 2020 at 11:22 AM
    #1
  2. x BATDAD x Win User

    Cannot +Add new account.

    Hello keatonlormand,

    I'm sorry to hear that you're having these issues. If you are still experiencing these issues after taking those steps without any success, you may want to try to do a soft factory reset. This tends to fix these sort of situations.

    Xbox Factory Reset

    You will have one option to hard factory reset which will erase your games or a soft reset that will keep your games. If you are not wanting to reinstall any games, please be sure to follow the second option on step 4.
  3. SUPERSOAKERx69 Win User

    Cannot add new account

    There is 3 ways you can do this depending on if you have Microsoft account or not

    The person you want to add does not have a Microsoft account

    1. press the Xbox button to open the guide.
    2. Select Sign in and select your account to sign in.
    3. After you're signed in, press the Xbox button to open the guide.
    4. Select System > Settings.
    5. Under Account, scroll right to the Family section. This section shows all the current members of your family.
    6. Select Add to family.
    7. Select Add New.
    8. When the person you want to add is prompted to sign in using their Microsoft account email address and password, press B on your controller, and then move the left stick down to select Get a new account.
    9. Have the person you want to add follow the steps to create a Microsoft account.
    10. When you are prompted, select Add to family.

    The person you want to add already has a Microsoft account, but it is not on the Xbox One console

    Note If the person you are adding to your family is already part of another family, they will first have to be removed from the current family. For details, see Remove
    a family member from your family.

    1. press the Xbox button to open the guide.
    2. Select Sign in and select your account to sign in.
    3. After you're signed in, press the Xbox button to open the guide.
    4. Select System > Settings.
    5. Under Account, scroll right to the Family section. This section shows all the current members of your family.
    6. Select Add to family.
    7. Select Add New.
    8. Have the person you want to add sign in using their Microsoft account email address and password.
    9. When prompted, select Add to family.
    10. If the person you are adding is a child or teen, follow the instructions to provide parental consent

    The person you want to add already has a Microsoft account on the Xbox One console

    1. press the Xbox button to open the guide.
    2. Select Sign in down and select your account to sign in.
    3. After you're signed in, press the Xbox button to open the guide.
    4. Select System > Settings.
    5. Under Account, select Family. This section shows all the current members of your family.
    6. Select Add to family.
    7. Select the profile for the person you want to add, and then press the A button on your controller.
  4. XxSS R3CKL3SSxX Win User

    Cannot sign into my xbox.

    I have internet connection but cannot sign in or add a new account
  5. davemcfly85 Win User

    Xbox live gold Free

    and to add it is only for NEW accounts you cannot get a free trial on an existing account sorry.
  6. Smwutches Win User

    BANNED XBOX ONE CONSOLES

    As stated in your other threads, you cannot add a new account to a banned console since it cannot connect to Live. If you already had an account on the console, you would have to continue to use that.
Thema:

Cannot +Add new account.

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