cannot cancel game pass ultimate on pc...keep getting errors and support failing!

Discus and support cannot cancel game pass ultimate on pc...keep getting errors and support failing! in XBoX Games and Apps to solve the problem; Any help appreciated. I would like to cancel Game pass ultimate (i am on the pc) i go through normal cancelling channels but at the actual bit of... Discussion in 'XBoX Games and Apps' started by stuworth, Sep 7, 2021.

  1. stuworth
    stuworth Guest

    cannot cancel game pass ultimate on pc...keep getting errors and support failing!


    Any help appreciated.

    I would like to cancel Game pass ultimate (i am on the pc)

    i go through normal cancelling channels but at the actual bit of cancelling i get a "something went wrong error, try again", this has been going on for over a week.

    I try to get a call back support but i get a something went wrong error at the point of taking my number.

    I have tried various browsers on various PC's.

    I have tried removing my payment details but it will not let me as it is tied to the ongoing subscription.

    I have tried contacting support by phone myself but they hang up on me...(i presume there is a problem with my account thats a bit of a pain).

    HEEELLLPPP!

    :)
     
    stuworth, Sep 7, 2021
    #1
  2. XBF Houmaidi O Win User

    cannot cancel game pass ultimate on pc...keep getting errors and support failing!

    Hello @stuworth! I hope that you are doing well today!

    Would you please try the link below. You will be connected directly to a live agent. They should be able to assist you with cancelling your subscription.

    Contact us - Microsoft Support
  3. Smwutches Win User

    game pass ultimate canceling. now game pass beta for 6 month is cleared too?

    Since Ultimate includes gold, game pass for consoles, and game pass for pc, anything you already have on your account is cancelled and converted to ultimate when you upgrade. By completing the purchase for ultimate, you agreed to that and cancelling ultimate
    would cancel anything that was converted. You will have to purchase game pass for PC again if you want it again.
  4. Smwutches Win User

    Accidentally Canceled Xbox Live

    You would have to try contact support to see if there is anything they can do. http://support.xbox.com/contact-us

    The 1$ promotion is for Game Pass Ultimate which includes Gold, Game Pass for Xbox, and Game Pass for PC. Since Ultimate includes all of those, your gold was automatically cancelled and upgraded to Ultimate when you made the purchase. So cancelling Ultimate
    cancels everything.
  5. H3PA80R Win User

    Question on Xbox gamepass / gold / gamepass ult / pc gamepass

    Please also keep in mind, that if you cancel your game pass ultimate it will also cancel gold and the game pass subscription aswell in that moment you cancel your ultimate subscription.
  6. Smwutches Win User

    Need help with a gifted subscription to gold

    You would have to try contacting support and speak to billing to see if there is anything they can do, but it's not guaranteed. http://support.xbox.com/contact-us

    Anytime you have just gold/game pass and you purchase Ultimate, the remaining time you have from your standard gold/game pass subscription is cancelled and upgraded to Ultimate for the same amount of time and cannot be reverted. That's why when you cancelled
    Ultimate, it cancelled the Gold as well.
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cannot cancel game pass ultimate on pc...keep getting errors and support failing!

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