Cannot cancel game pass

Discus and support Cannot cancel game pass in XboX Insiders to solve the problem; I have recently bought a 12 months xbox live gold gift card, but on putting the code in it says that it will be converted into 4 months of game pass. I... Discussion in 'XboX Insiders' started by /u/FlappyWangs, Oct 26, 2019.

  1. Cannot cancel game pass


    I have recently bought a 12 months xbox live gold gift card, but on putting the code in it says that it will be converted into 4 months of game pass. I tried to cancel my expired game pass, but there is no option to cancel. Please help.

    submitted by /u/FlappyWangs
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    /u/FlappyWangs, Oct 26, 2019
    #1
  2. Njal the Blue Win User

    My entire 1 year Xbox Live Gold subscription got cancelled after cancelling 1 month of Xbox Game Pass Ultimate

    You would be best placed to create your own thread.

    If you are referring to losing Xbox Live Gold because you cancelled Game Pass Ultimate, there is nothing that can be done. It clearly states that Xbox Live Gold will be converted to Game Pass Ultimate days and can not be reverted and that canceling Game
    Pass Ultimate will cancel out the converted Xbox Live Gold. https://support.xbox.com/en-US/billing/xbox-subscriptions/xbox-game-pass-ultimate-faq

    You can cancel your Game Pass Ultimate membership at any time, and you will
    continue to have access to your Ultimate benefits until your prepaid time ends, at which point you will not be charged again.

    Note The upgrade of any prepaid time to Xbox Game Pass Ultimate cannot be reverted back to Xbox Live Gold or Xbox Game Pass, and you cannot receive a refund for Xbox Live Gold or Xbox Game
    Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends
  3. Smwutches Win User

    Why did you cancel my 12 month live gold?

    When you purchased the promotional price, anything you had on your account was converted to Ultimate Game Pass (that is stated in the promotion) and cannot be converted back. So by confirming your purchase for the promotion, you agreed to that. Cancelling
    the subscription would cancel your Ultimate Game Pass which included the now converted gold. You would have to purchase a new subscription.
  4. StuartATrueRed Win User

    CANCELING GAMEPASS

    You can cancel game pass by going to
    account.microsoft.com
    , select services & subscriptions, scroll down to game pass, select payment & billing under game pass, then select cancel. That should cancel your game pass for you.
  5. Shadowskill08 Win User

    Ultimate

    If you'd like to discontinue the Xbox Ultimate subscription, just log in and cancel. Here is a bit more from the

    Xbox Ultimate Gamepass FAQ
    page:

    "How do I manage or cancel the Xbox Game Pass Ultimate plan?

    You can cancel Game Pass Ultimate membership at any time: Sign in at account.microsoft.com/services. Under Xbox Game Pass Ultimate, select Payment & Billing,
    then Cancel. You’ll have an option to end your subscription on its expiration date. Depending on your subscription’s status, you may also have an option to end it immediately with a refund of the price you paid for Ultimate only. Please note,
    the upgrade of any prepaid time cannot be reverted to Xbox Live Gold or other Xbox Game Pass plans and is not eligible for refund."
  6. DQKoraZon Win User

    CANCELING GAMEPASS

    You can cancel game pass by going to
    account.microsoft.com
    , select services & subscriptions, scroll down to game pass, select payment & billing under game pass, then select cancel. That should cancel your game pass for you.
    the only option available is to pay and they say that they owe them a month or something
Thema:

Cannot cancel game pass

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