Cannot cancel Xbox Pass subscription which is on account I cannot log in into.

Discus and support Cannot cancel Xbox Pass subscription which is on account I cannot log in into. in XBoX on Windows to solve the problem; Hello, I am having problems with canceling Xbox Pass subscriptions, and I got recently billed for it. Before you post generic response with steps how... Discussion in 'XBoX on Windows' started by Jakub Górz, Nov 22, 2020 at 7:12 PM.

  1. Jakub Górz
    Jakub Górz Guest

    Cannot cancel Xbox Pass subscription which is on account I cannot log in into.


    Hello,

    I am having problems with canceling Xbox Pass subscriptions, and I got recently billed for it. Before you post generic response with steps how to cancel Microsoft subscriptions read the rest of my post please.

    I tried to cancel it on my Microsoft account but it says I don't have any subscriptions. I thought it got cancelled somehow, yet I got billed recently for it, even though I was unable to locate the subscription on my account. I am an university student and
    I got my Windows 10 license from my university. I've got my Windows account linked to it, and looks like Xbox pass subscription is on that second account. The problem is I cannot login to this account on myaccount.microsoft.com ('the account doesn't exist').
    I tried logging in on xbox website and got the message on the picture below. Only support available that deals with canceling subscriptions is a bot which didn't serve my problem, I would like to cancel this subscription and get a refund.


    Cannot cancel Xbox Pass subscription which is on account I cannot log in into. [​IMG]


    :)
     
  2. Smwutches Win User

    Why did you cancel my 12 month live gold?

    When you purchased the promotional price, anything you had on your account was converted to Ultimate Game Pass (that is stated in the promotion) and cannot be converted back. So by confirming your purchase for the promotion, you agreed to that. Cancelling
    the subscription would cancel your Ultimate Game Pass which included the now converted gold. You would have to purchase a new subscription.
  3. Zodiac R4X Win User

    annulation abonnement xbox game pass ultimate

    To cancel your Xbox Game Pass subscription, you must log into the Xbox.com account and go to the My Account section, then Services and Subscriptions. There is no commitment for the Xbox Game Pass and so it can be canceled at any time.
  4. bowski477 Win User

    Delete Xbox account

  5. Shrk1990 Win User

    Xbox gamepass ultimate

    Hey there,

    Unfortunately, a bill that is past due cannot be canceled until the amount due is paid in full. You'd need to
    log in to your Microsoft Account and select the Services and Subscriptions section to pay off the amount, then cancel the subscription.
  6. Njal the Blue Win User

    My entire 1 year Xbox Live Gold subscription got cancelled after cancelling 1 month of Xbox Game Pass Ultimate

    You would be best placed to create your own thread.

    If you are referring to losing Xbox Live Gold because you cancelled Game Pass Ultimate, there is nothing that can be done. It clearly states that Xbox Live Gold will be converted to Game Pass Ultimate days and can not be reverted and that canceling Game
    Pass Ultimate will cancel out the converted Xbox Live Gold. https://support.xbox.com/en-US/billing/xbox-subscriptions/xbox-game-pass-ultimate-faq

    You can cancel your Game Pass Ultimate membership at any time, and you will
    continue to have access to your Ultimate benefits until your prepaid time ends, at which point you will not be charged again.

    Note The upgrade of any prepaid time to Xbox Game Pass Ultimate cannot be reverted back to Xbox Live Gold or Xbox Game Pass, and you cannot receive a refund for Xbox Live Gold or Xbox Game
    Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends
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Cannot cancel Xbox Pass subscription which is on account I cannot log in into.

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