Cannot click on Child account's gamerpic and edit the account's privacy/online setting

Hi Eutimur! My name is Ricardo an independent advisor ready to help you with this situation!

Child's account cant view their privacy settings an adult is required to add him to a Microsoft family here

https://account.microsoft.com/family/

After the adult account creates the family and adds the minor's account to his family In order for you to be able to play multiplayer, you must change the privacy settings of your account. It can be done here

https://account.xbox.com/settings

Go to Settings, Account and Privacy & Online Safety. There, on the right hand side, you will see either View Details or View Details & Customize. Click on it and you will see a list of different aspects of Xbox Live. Find Join Multiplayer Games and check
if it's Allowed or Blocked. If it's Blocked and you cannot change it, then it's a child account. You have to sign in with a parental account (the parental account would've been created at the same time as the child account), go to Settings, Account and Family.
There, select the child's gamertag, then Privacy & Online Safety, View Details & Customize and allow online gaming.

Hello Somewhat2000,

Thank you for posting on the Xbox forums. It appears as if your account's

online safety and privacy settings may be affecting your ability to play the game online. Is your account a child account? We suggest utilizing the article we provided to check your online safety and privacy settings for any restrictions. If your account
is a child account, the settings will need to be changed through the parent account that the child account is tied to. Be sure to let us know the results!

Hello fellow gamer!

It seems there is an issue with being able to adjust the privacy and online safety settings.

Try this out for us:

1. Sign into a different account that is yours
2. Follow our Add members to your Microsoft family, you would add your own account into the family as a child
3. And then follow our Change your child’s Xbox privacy and online safety settings
   to adjust the privacy settings for your main account

Try this out for us and let us know how this goes.

Best wishes!

I just tried this, and i was only able to edit the privacy settings on the account that i was signed in to. My other account was visible but i couldn't click on it because when i moused over it it gave me a red cross.

I was able to edit my privacy setting however i got an "Unexpected error" message

Hey Xbox Gamer,

Unfortunately, a child account cannot be manually promoted to an adult account. You can however, change the privacy settings on an existing child account to get some of the benefits of an adult account by visiting our

Online Safety page.