Cannot configure xbox elite series 2 in Accessories app

Discus and support Cannot configure xbox elite series 2 in Accessories app in XBoX Games and Apps to solve the problem; So I just got my Elite Series 2 and connected it to my win10 PC Launched the Accessories app, updated the controller and tried to press 'configure' on... Discussion in 'XBoX Games and Apps' started by a.rogausch, Nov 6, 2019.

  1. a.rogausch
    a.rogausch Guest

    Cannot configure xbox elite series 2 in Accessories app


    So I just got my Elite Series 2 and connected it to my win10 PC

    Launched the Accessories app, updated the controller and tried to press 'configure' on the app

    Upon pressing, a grey box briefly appears but then disappears shortly after, this can be reproduced many times

    So here's the question, how do I get the app to show me the configuration menu and not close it after split seconds?

    Best regards

    :)
     
    a.rogausch, Nov 6, 2019
    #1
  2. XBF Crystal P Win User

    Xbox Elite Wireless Controller Series 2 on PC

  3. GoBlando Win User

    Cannot configure xbox elite series 2 in Accessories app

    I have 3 computers I used to test this issue. My main computer quickly showed grey box and then back to regular screen. After downloading some other xbox related apps in the Microsoft store, I discovered it was related to my computer using a local account
    and the fact I never logged into the Microsoft Store. I refuse to do this on this computer so I tried a different computer. That computer didn't have the May 2019 update and it specifically told me I couldn't configure it until I did that. I then went to
    my new laptop and tried it. This computer also uses a local account, and has never used the Microsoft store before. I downloaded the app without logging in (I cancel the two sign in attempts and it still downloads and installs fine). When I opened the app,
    it had showed the controller properly and when I hit configure I discovered that the grey box is the REQUIRED xbox live sign-in. You can not configure the controller without being signed into your xbox live Microsoft account. For some reason my main PC is
    unable to figure out I am not signed in properly and just crashes. For the new laptop, I logged into my Microsoft account but selected to only use it for the Store apps, not my general windows login. I was finally able to configure the stupid controller.
  4. hvgotcodes Win User

    Cannot configure xbox elite series 2 in Accessories app

    Thanks for the update. That's kind of a bummer, and they their software doesn't support the hardware yet. I tried playing a game with the Elite 2 and it caused so much stuttering that the game was unplayable.
  5. hvgotcodes Win User

    Cannot configure xbox elite series 2 in Accessories app

    Did you ever solve this. I have the same issue except I can't even click configure. It's disabled. The controller shows up, and I can test it, I just can't configure it.
  6. XBF Amber M Win User

    Cannot configure xbox elite series 2 in Accessories app

    Hi a.rogausch,

    Thanks again for your reply updating us on the situation. You've done just about all troubleshooting available that you can regarding what is happening, so at this point, I would highly encourage you to
    contact Xbox Support and request a call back so that they can open up a case for investigation to see if it can be looked into a bit deeper.

    • Log into Support.Xbox.com
    • Scroll down, Click on Contact Us
    • Step 2 : Select a Category, then See other options
    • Step 3 : Select your Issue/Topic
      • Select - Show contact options
      • Select – Call me back or chat with Xbox Support

    If you do not see the selection that you wish to use for contact, then switch topics until it becomes available as the selections may change from time to time.
    Please let the support advocate you speak to know all the steps you've tried and refer them to this forums post so that they may also document it as well.

    Hope this helps and please keep us updated!
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Cannot configure xbox elite series 2 in Accessories app

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