cannot connect to ubisoft app

Discus and support cannot connect to ubisoft app in XBoX Accessibility to solve the problem; I have a valid and paid xbox gamepass account and when I try to connect a message tells me: "Cannot authenticate with the Xbox network. Make sure your... Discussion in 'XBoX Accessibility' started by Kevin Bougatef, Aug 12, 2022.

  1. cannot connect to ubisoft app


    I have a valid and paid xbox gamepass account and when I try to connect a message tells me: "Cannot authenticate with the Xbox network. Make sure your Microsoft account is linked to an Xbox account at xbox.com or use an Xbox account to sign in."

    can you guys help me?

    Thx

    :)
     
    Kevin Bougatef, Aug 12, 2022
    #1
  2. Arthur Hank8 Win User

    Ubisoft Club

    Hi!!

    It is probably an issue with the app. I don't if you have already tried the recomendations mentioned on this

    link
    from Ubisoft.

    I hope this helps you!!!
  3. Tezzerrific Win User

    All I want to do is play Far cry 5 with an Xbox linked account so I can play Co-op with my brother without paying extra every month for it.

    farcry 5 is only available with an xbox gamepass account but you need to install the ubisoft app and have an ubisoft account linked to access it as the game is not available on windows store full stop, the game is only available on ubisoft store, steam store, gog and i think epic, also farcry 5 is not cross platform meaning you cannot play with those on console.

    Having gamepass for pc lets you play the following:

    EA play games( you must install the ea desktop app and link accounts, there are no cheevos)

    ubisoft titles ( you must install the ubisoft connect app and have the accounts linked, only select titles which there are about 5 or 6 available, no cheevos)

    gamepass games available in the xbox app.
  4. Fl0ydPinkert0n Win User

    Couldn't connect to Ubisoft server over two months from Xbox One

  5. Stephen Cahill1 Win User

    Assassins creed origins

    https://imgur.com/a/OrYhbEM

    Have tried reinstalling the ubisoft connect app, but hasnt worked at all.

    It doesnt seem to be a problem when trying to download other ubisoft games thru the app, just this particular one.

    Have posted on the ubisoft forum about this problem but havent a reply or solution back from them
  6. JosefLBohorquez Win User

    Assassins creed origins

    May I know if you're using a VPN, proxy, firewall, DNS or third party antivirus software that can cause interferences with this specific game in the Ubisoft app?

    Did you installed the Ubisoft connect app from Microsoft store?

    And, did you tried unlinking your Microsoft account from Ubisoft and then link it again to see if the issue persists?

    https://www.ubisoft.com/en-us/help/account/arti...

    **If you are going to do it, first sign out on both Xbox app and Ubisoft connect from your account. And once you link again the accounts, sign in and give it a new try
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