Cannot connect via wired connection after factory reset

Discus and support Cannot connect via wired connection after factory reset in XBoX on Consoles to solve the problem; Hi, I am hoping someone out there can help me as I am currently experiencing a frustrating situation with my XB1. Basically, the wireless had failed... Discussion in 'XBoX on Consoles' started by IanW_UK79, Aug 30, 2016.

  1. IanW_UK79
    IanW_UK79 Guest

    Cannot connect via wired connection after factory reset


    Hi,

    I am hoping someone out there can help me as I am currently experiencing a frustrating situation with my XB1.

    Basically, the wireless had failed on my XB1 at some point last week and although no cable was connected to my router, my XB1 was insisting that I was connecting via a wired connection. After much troubleshooting with the wireless, the XB1 finally informed
    me that there was a hardware issue with the wireless connection at that I would need to send the XB1 in for repair. Considering my XB1 is only a year and 9 months old, I was not really happy to send it in for 'repair' and pay for the privilege, so I connected
    it via an ethernet cable to my router. This actually worked and I had connectivity again.

    However, I was determined to confirm if the issue with the XB1 was a hardware or software issue, I was not convinced that a piece of equipment that was under 2 years old would already suffer hardware failure, especially when i'm considered as a casual gamer.
    With that being said, I decided to factory reset the XB1, retaining the apps and games on the drive, just to see if it resolved the wireless issue. Sadly, this has ended up being a bad decision as now, when I attempt to go through the setup procedure, it gets
    as far as the network section and the XB1 no longer connects at all (wired or wireless). When I get the message that there is no Internet, it offers to try and fix this but when I choose the wired option, I receive the same wireless hardware issue error message.
    This is despite me choosing the Wired option during the setup procedure. I just don't understand why I cannot get this to work. I have tried everything from changing the ethernet cable, making numerous changes to the settings on my router (setting the XB1
    to fall in to the DMZ so it can receive all traffic) and trying to set the XB1 to all it's default settings via the USB drive.

    One thing I know for sure, the ethernet port is working fine on my XB1 as I can see the device listed on my router, it is receiving an IP address and I can even ping it from a laptop on the same network. However, the XB1 still complains of a hardware issue
    with my wireless, which should not stop me from connecting via a wired connection!

    As said before, I really don't want to have to send the console back to MS, be without it for a month and pay to fix an issue when I know that the wired connection is working OK. Any ideas from anyone at all?

    :)
     
    IanW_UK79, Aug 30, 2016
    #1
  2. gill2k
    gill2k Guest
    I can not connect to wifi for some reason on my xbox 360 slim

    I am also unable to connect via wifi or wired. I already reset my router and modem. Reset the network connections to factory default and set up everything again. Test on the xbox shows I can connect to my network and Internet but not Xbox Live.
     
    gill2k, Aug 30, 2016
    #2
  3. can connect to internet but not xbox live / update problems

    also i cannot connect via a wired connection the same problems persist
     
    XII I3 3 4 5 T, Aug 30, 2016
    #3
  4. VeLo Keyagi
    VeLo Keyagi Guest

    Cannot connect via wired connection after factory reset

    Hello! It could be the hardware itself and not just the wireless port. I would recommend sending it in to get it fixed so you can be back to playing in no time!
     
    VeLo Keyagi, Sep 9, 2016
    #4
  5. {Parity}
    {Parity} Guest
    Before sending it in try performing a hard reset EXACTLY like this as I have seen it resolve this type of issue in the past. Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back
    of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational test the results.

    Let us know if this helps. Good Luck!!
     
    {Parity}, Oct 31, 2018
    #5
  6. {Parity} Win User

    Cannot connect via wired connection after factory reset

    Before sending it in try performing a hard reset EXACTLY like this as I have seen it resolve this type of issue in the past. Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back
    of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational test the results.

    Let us know if this helps. Good Luck!!
  7. VeLo Keyagi Win User

    Cannot connect via wired connection after factory reset

    Hello! It could be the hardware itself and not just the wireless port. I would recommend sending it in to get it fixed so you can be back to playing in no time!
  8. GMAN990 Win User

    IP Address Error

    And are you trying to connect wired or wireless to the router?

    Reset your Xbox network settings back to factory defaults and connect to the router (not the wall socket) via a cable
  9. gill2k Win User

    I can not connect to wifi for some reason on my xbox 360 slim

    I am also unable to connect via wifi or wired. I already reset my router and modem. Reset the network connections to factory default and set up everything again. Test on the xbox shows I can connect to my network and Internet but not Xbox Live.
  10. L33T5ON Win User

    Wireless Connection lost following change of provider

    A) Do you have a wire already plugged into the back of your XBOX? If so, unplug it, you can only use one or the other

    B) Connect w/ a wire anyway and test the connection, if it works, reset all the network settings (Settings -> Network Settings -> Wired [Also Do 'Wireless'] network -> Configure Network -> Additional Settings -> Reset to Factory Defaults)

    After the reset, try to connect via Wireless again without the wire plugged in

    If that still does not work, its possible that its the physical Wireless Adapter, but always try the easy fixes first :)
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Cannot connect via wired connection after factory reset

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