cannot login on my account

Discus and support cannot login on my account in XBoX on Consoles to solve the problem; I cannot log on to my account f5d8ccff-b194-44fb-895e-9824308bea1c Discussion in 'XBoX on Consoles' started by NotkoenogYT, Apr 8, 2021.

  1. NotkoenogYT
    NotkoenogYT Guest

    cannot login on my account


    I cannot log on to my account

    :)
     
    NotkoenogYT, Apr 8, 2021
    #1
  2. XBF Aicha T Win User

    cannot login on my account

    Hello @NotkoenogYT, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support.

    I highly recommend following the troubleshooting steps here to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Also you will need to make sure that you can log in with your credentials in this website : Microsoft account | Home

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  3. ErvankzNerviks766 Win User

    i have a login problem

    Hi i cannot login into my account can Microsoft fix this?

    ShrunkCash27432
  4. FederalZuGu77 Win User

    Account Issues?

    I cant I told you I cannot login to my account no more.
  5. Need my account back Win User

    Cannot Login to account.

    I already tried calling phone support at

    Games for Windows LIVE Support

    Toll free: (877)-274-4349

    The person I spoke with suggested I post and ask here. Because he couldn't get into my account. I have the Gamer Tag, but he told me that account doesn't have any billing information. The reason being that I bought the games on that account from steam not
    from the games for windows live or xbox websites
  6. HassanB Win User

    Cannot Login to account.

    Hello,

    The only way to find an e-mail associated with a gamertag is to contact phone support. If you are able to answer all of their security questions in regards to the account
    they will be able to give you the e-mail address.

    With the e-mail address you should be able to reset the password here.
Thema:

cannot login on my account

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