cannot login

Discus and support cannot login in XBoX Accessibility to solve the problem; hello i am a new owner of an xbox onex.i bought it today and i cannot create an account.i cant play games or anything...keeps showing msg that the... Discussion in 'XBoX Accessibility' started by tasos21gilera, Oct 25, 2018.

  1. cannot login


    hello i am a new owner of an xbox onex.i bought it today and i cannot create an account.i cant play games or anything...keeps showing msg that the store is out of order or smthg..

    :)
     
    tasos21gilera, Oct 25, 2018
    #1
  2. scanz
    scanz Guest
    Twitch integration confirmed

    The android app is shockingly bad. You quite literally cannot do anything on it. Cannot login (or register), cannot search, cannot use favourites, cannot see/use the chat when viewing videos and so on. It's lacking basic features, let alone any advanced features. Hopefully they release an update soon'ish.
     
    scanz, Oct 25, 2018
    #2
  3. cannot login

    If you're still experiencing this, please read the questions listed
    here
    and answer them in your post. Thanks!
     
    Mister Fitzer, Oct 25, 2018
    #3
  4. CIDkidzPILLZ
    CIDkidzPILLZ Guest

    cannot login

    There doesn't appear to be a service outage at the moment. Or at least it's not shown on the

    service status
    page. Have you already tried performing a
    power cycle
    on the console yet?
     
    CIDkidzPILLZ, Oct 25, 2018
    #4
  5. XBF Leslie D
    XBF Leslie D Guest
    Hi there!

    I'm sorry to hear that. Is there an exact error message/ code it gives you each time you attempt to either sign on or create an account on your Xbox One X?

    Have you tried to create an account online via our website? Here's a helpful article:

    "Sign in to Xbox Live on your Xbox one"


    Hope to hear back soon to further assist.
     
    XBF Leslie D, Oct 25, 2018
    #5
  6. no error code just keep waiting on loading screen after i press create new user...after about a minute a msg is shown telling that our services is down if i remember correct...i already downloaded the update about 1gb...i ll try again later.thnx for ur
    reply
     
    tasos21gilera, Oct 25, 2018
    #6
  7. yes my friend already tried this but nothing...
     
    tasos21gilera, Oct 25, 2018
    #7
  8. XBF Nestor S
    XBF Nestor S Guest

    cannot login

    Hey tasos thanks for the reply!

    We are here to help but we do need a little more information. Is there a Microsoft account already set up and it just doesn't sign in? If that's the case go ahead and

    Create a New Microsoft Account
    and give it another a shot. If that isn't the case then the problem could be that there is corrupt start up data on the console, to get this ironed out we suggest a reset of the console through the Troubleshooter screen, to
    access this screen:

    If you're unable to get to the dashboard at all to do the factory reset you need to access the Troubleshoot screen by using these steps :

    1. Unplug the network cable if you're using a wired network connection.
    2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    3. Wait 30 seconds, and then plug the power cord back in.
    4. Press and hold the BIND button (located on the left side of the console) and the
      EJECT button (located on the front of the console), and then press the
      Xbox button on the console.
    5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    6. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BIND and EJECT buttons after the second power-up tone.
    From there you can reset your console.

    Give it a shot and let us know how it goes!!
     
    XBF Nestor S, Oct 25, 2018
    #8
  9. tnhx a lot!i will try it and keep u updated!
     
    tasos21gilera, Oct 25, 2018
    #9
  10. XBF Nestor S
    XBF Nestor S Guest
    No problem bud let us know so we can make sure this gets resolved!
     
    XBF Nestor S, Oct 25, 2018
    #10
  11. this msg is that i get all the time...even after factory reset
    cannot login [​IMG]
     
    tasos21gilera, Oct 25, 2018
    #11
  12. still nothing....do i have to return the console back to the store i bought it from or i should speak with someone from microsoft first?
     
    tasos21gilera, Oct 25, 2018
    #12
  13. Wolfie McG
    Wolfie McG Guest

    cannot login

    Try performinga powrr cycle by holding the power button for 10 seconds until completely powers off and then unplug for 10 seconds. After that try it again.
     
    Wolfie McG, Oct 25, 2018
    #13
  14. MasTerKi3Z
    MasTerKi3Z Guest
    Check Xbox Live Status, this may be a problem with Xbox Live.
     
    MasTerKi3Z, Oct 26, 2018
    #14
  15. thank u very much all of you for your kind assistance..after all the problem was with my router and port forwarding thats why i couldnt connect with xlive...anyway thanx a lot
     
    tasos21gilera, Nov 5, 2018
    #15
  16. XBF Nestor S Win User

    cannot login

    Hey tasos thanks for the reply!

    We are here to help but we do need a little more information. Is there a Microsoft account already set up and it just doesn't sign in? If that's the case go ahead and

    Create a New Microsoft Account
    and give it another a shot. If that isn't the case then the problem could be that there is corrupt start up data on the console, to get this ironed out we suggest a reset of the console through the Troubleshooter screen, to
    access this screen:

    If you're unable to get to the dashboard at all to do the factory reset you need to access the Troubleshoot screen by using these steps :

    1. Unplug the network cable if you're using a wired network connection.
    2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    3. Wait 30 seconds, and then plug the power cord back in.
    4. Press and hold the BIND button (located on the left side of the console) and the
      EJECT button (located on the front of the console), and then press the
      Xbox button on the console.
    5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    6. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BIND and EJECT buttons after the second power-up tone.
    From there you can reset your console.

    Give it a shot and let us know how it goes!!
  17. tasos21gilera Win User

    cannot login

    no error code just keep waiting on loading screen after i press create new user...after about a minute a msg is shown telling that our services is down if i remember correct...i already downloaded the update about 1gb...i ll try again later.thnx for ur
    reply
  18. tasos21gilera Win User

    cannot login

    still nothing....do i have to return the console back to the store i bought it from or i should speak with someone from microsoft first?
  19. XBF Nestor S Win User

    cannot login

    No problem bud let us know so we can make sure this gets resolved!
  20. Wolfie McG Win User

    cannot login

    Try performinga powrr cycle by holding the power button for 10 seconds until completely powers off and then unplug for 10 seconds. After that try it again.
Thema:

cannot login

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