Cannot play movies anymore 69-807B0196

Discus and support Cannot play movies anymore 69-807B0196 in XBoX Games and Apps to solve the problem; I used to watch movies that are on the network through XBOX360. However, the last time I tried (yesterday) I am not able to watch even those I used to... Discussion in 'XBoX Games and Apps' started by Daddy Hakan, Apr 24, 2015.

  1. Daddy Hakan
    Daddy Hakan Guest

    Cannot play movies anymore 69-807B0196


    I used to watch movies that are on the network through XBOX360. However, the last time I tried (yesterday) I am not able to watch even those I used to watch (mostly avi). It reports 69-807B0196 error. Sometimes it starts and in a second it gives the error
    or i never starts. Please help

    :)
     
    Daddy Hakan, Apr 24, 2015
    #1
  2. Xbox 360 error code: 8000405

    Having the same problem with watching movies from my flash drive. Worked just fine before the latest update. Now getting the 69-800040005 on any movie it tries to play
     
    CurrentTuna077, Apr 24, 2015
    #2
  3. nicsu
    nicsu Guest
    Cannot play Prometheus anymore

    I purchased Prometheus last year and now when I try to play it again ingest an error saying the content is not available anymore. I payed for owning the movie, so why I cannot play it? What do I need to do?
     
    nicsu, Apr 24, 2015
    #3
  4. EACZECH
    EACZECH Guest

    Cannot play movies anymore 69-807B0196

    I've tried to stream videos from my network drive for the first time today through X360 and getting exactly the same problem. For me it is mp4 files.
     
    EACZECH, Apr 25, 2015
    #4
  5. EACZECH Win User

    Cannot play movies anymore 69-807B0196

    I've tried to stream videos from my network drive for the first time today through X360 and getting exactly the same problem. For me it is mp4 files.
  6. CurrentTuna077 Win User

    Xbox 360 error code: 8000405

    Having the same problem with watching movies from my flash drive. Worked just fine before the latest update. Now getting the 69-800040005 on any movie it tries to play
  7. AerickW Win User

    Cannot Play Movie

    I didn't see these steps when I encountered the error last night, so I just ended up renting it from a different source. Is there a way to obtain a refund for the movie I rented through Microsoft that we never watched?
  8. XBF Jasmine Z Win User

    Cannot Play Movie

    Hi Fávero,

    Thanks for reaching out to us, and we are more than happy to help! The following will help you

    uninstall and reinstall the Movies & TV app
    . Your movie collection will not be removed by taking these steps:

    1. To return to the Home screen, press the Xbox button to open the guide, and then select
      Home.
    2. Scroll right and select My games & apps.
    3. Scroll down to Apps, and then highlight the Movies & TV tile.
    4. Press the Menu button on your controller, and then select
      Uninstall
      .
    5. On the confirmation screen, select Uninstall all.
    6. Restart your console: Press the Xbox button to open the guide, and then scroll down to
      Settings and select Restart console. Select
      Yes
      at the confirmation screen.
    7. Once your console has restarted, scroll right to the Store area, and then scroll down and select
      Browse movies.
    8. On the Store page, scroll down and select My movies & TV.
    9. Select Install to download and install the Movies & TV app.
    Let us know if this helps :)
  9. XBF Ruben D Win User

    Cannot Play Movie

    Hello,

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread.
    We will be more than happy to answer any questions or provide solutions for any issues on your own thread.

    Thank you again for posting on Xbox Forums!
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Cannot play movies anymore 69-807B0196

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