Cannot purchase backwards compatible game

Discus and support Cannot purchase backwards compatible game in XBoX Games and Apps to solve the problem; Earlier this year I had tried purchasing left 4 dead 2. I've already owned the game before, and after lengthy discussions with xbox support - they said... Discussion in 'XBoX Games and Apps' started by Deez Monsters, Aug 15, 2020.

  1. Cannot purchase backwards compatible game


    Earlier this year I had tried purchasing left 4 dead 2. I've already owned the game before, and after lengthy discussions with xbox support - they said they didn't see the item on my account. So I went to digitally purchase the game again. Cannot do so
    on xbox one console, so I go to xbox.com. well that doesn't work either. That was 6 months ago. This issue is still occurring to this very day. I've contacted xbox support again & again and they have done absolutely nothing to help. This is honestly some of
    the most absurd nonsense I've ever encountered just to give a company my money for a game that I already owned.

    :)
     
    Deez Monsters, Aug 15, 2020
    #1
    1 person likes this.
  2. Smwutches Win User

    I bought a Xbox Gift Card and for some reason my Xbox One isn't letting me choose my Microsoft Store Account to buy games

    Are you trying to buy One games or backwards compatible games? The Microsoft account balance cannot be used to purchase backwards compatible content on the One.
  3. SwordofWhedon Win User

    I have been having issues purchasing backwards compatible games

    You cannot purchase backward compatible games with a gift card
  4. DominumStige Win User

    Game Content Help

    Hi!

    If you are inside the backward-compatible menu (X360 interface from X1) you can purchase additinal contents for X360. You cannot purchase them directly from dashboard of X1, but you can only buy backward-compatible games.
  5. Smwutches Win User

    Games-Skyrim Elder Scrolls XBOX 360 to XBOX One

    Skyrim is not backwards compatible. If you were to purchase the One version of the game you would start over as progress cannot be transferred.
  6. Smwutches Win User

    Backwards compatibility Xbox one s all digital

    If you have any specific questions, it would be best to ask those.

    If you've already purchased any games that are backwards compatible, they'll show as ready to install in your library in your Games and Apps. If you previously played them on a 360 and stored your save on the cloud, your save will be there when you start
    to play the game.

    If you're looking to purchase backwards compatible games, you would do so the way you purchase One games through the Xbox store. You cannot use a Microsoft account balance to purchase backwards compatible games through the One, so you would need to use a
    credit card or Paypal to make the purchase.

    You can find a list of games that are backwards compatible at https://www.xbox.com/en-US/xbox-one/backward-compatibility?xr=shellnav
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